Communications With The Tenant

One of the most critical services that any property manager in Rockingham County performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to avoid any direct contact with the renter. Important advice for rental investors: never share your contact information with the tenant.

Tenants in Rockingham County typically ask to bend rules, or make other special requests. The property manager knows the lease and knows why the lease provisions are there. A tenant can ambush an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is counter to the rental investor's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will take all matters to the rental investor, which cost the rental investor time and effort.

Tenants will use contact with the property owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's harder to achieve that goal when the renter is going to ask the property owner to overrule our work.