Communications With The Tenant

One of the most critical duties that your property manager in Rockingham County performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to avoid any direct contact with the renter. Important advice for property owners: never share your contact information with the renter.

Renters in Rockingham County typically ask to break lease provisions, or ask for other special requests. The property manager knows the rules and knows why the lease provisions exist. A renter can catch an uniformed owner at a moment of ignorance causing the owner to grant a request that is against the property owner's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will take all matters to the rental investor, which cost the rental investor time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your protect the rental investor's interests. It's harder to achieve that goal when the tenant is going to ask the rental investor to overrule our work.