Communications With The Tenant

One of the most critical duties that any property management expert in Rockingham County performs is providing a level of separation between the renter and the property owner. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the renter.

Tenants in Rockingham County typically ask to break lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules are there. A tenant can catch an uniformed property owner at a moment of weakness causing the property owner to grant a request that is counter to the owner's own interests.

The result of giving into a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the renter will appeal every question to the rental investor, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the tenant is going to ask the owner to overrule our work.