Communications With The Tenant

One of the primary duties that your property manager in Rockingham County performs is providing a level of separation between the tenant and the landlord. The best practice is for the landlord to deny any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the tenant.

Renters in Rockingham County often ask to bend lease provisions, or make other special requests. The property management professional knows the lease and knows why the lease provisions exist. A renter can catch an uniformed rental investor at a moment of weakness causing the landlord to grant a request that is against the landlord's own interests.

The result of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will take every question to the property owner, which cost the rental investor time and effort.

Renters will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's harder to achieve that goal when the renter is going to ask the rental investor to second-guess our work.