Communications With The Tenant

One of the most critical services that a property manager in Rockingham County performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Rockingham County often ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the lease provisions are there. A tenant can ambush an uniformed landlord at a moment of weakness causing the property owner to grant a request that is counter to the property owner's own interests.

The consequence of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will take all matters to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the landlord to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with unreasonable requests.

 

We're paid to be your defend the owner's interests. It's more difficult to do that job when the tenant is going to ask the owner to overrule our work.