Communications With The Tenant

One of the most critical services that any property management professional in Fairfax performs is providing a level of separation between the tenant and the landlord. The best practice is for the owner to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the renter.

Renters in Fairfax typically ask to break lease provisions, or ask for other special requests. The property management professional knows the lease and knows why the lease provisions are there. A renter can catch an uniformed rental investor at a moment of weakness causing the property owner to grant a request that is against the landlord's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will appeal every question to the rental investor, which cost the owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to do that job when the tenant is going to ask the landlord to overrule our work.