Communications With The Tenant

One of the most critical services that a property management expert in Broadway performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to deny any direct contact with the renter. Important advice for landlords: never share your contact information with the renter.

Tenants in Broadway will often ask to bend rules, or make other special requests. The property management professional knows the rules and knows why the lease provisions exist. A tenant can ambush an uniformed owner at a moment of ignorance causing the landlord to grant a request that is counter to the owner's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will take every question to the rental investor, which cost the property owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to do that job when the tenant is going to ask the landlord to second-guess our work.