Communications With The Tenant

One of the most important services that any property management expert in Broadway performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to deny any direct contact with the renter. Important tip for owners: avoid sharing your contact information with the renter.

Renters in Broadway often ask to change rules, or make other special requests. The property manager knows the lease and knows why the rules are there in the first place. A tenant can catch an uniformed property owner at a moment of weakness causing the owner to grant a request that is counter to the landlord's own interests.

The consequence of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal every question to the property owner, which cost the rental investor time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at unreasonable hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the rental investor to overrule our work.