Communications With The Tenant

One of the most critical services that a property management professional in Broadway performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for landlords: never share your contact information with the renter.

Renters in Broadway often ask to break rules, or make other special requests. The property management professional knows the lease and knows why the lease provisions exist. A tenant can catch an uniformed property owner at a moment of weakness causing the landlord to grant a request that is against the rental investor's own interests.

The consequence of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will take every question to the landlord, which cost the property owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the renter is going to ask the rental investor to overrule our work.