Communications With The Tenant

One of the most critical duties that a property management expert in Ballston performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to avoid any direct contact with the renter. Important tip for owners: never share your contact information with the tenant.

Renters in Ballston typically ask to bend lease provisions, or make other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A tenant can catch an uniformed landlord at a moment of ignorance causing the property owner to give into a request that is counter to the landlord's own interests.

The consequence of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take all matters to the property owner, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at odd hours or with unreasonable requests.

 

We're paid to be your defend the landlord's interests. It's more difficult to do that job when the renter is going to ask the owner to overrule our work.