Communications With The Tenant

One of the most important services that any property management expert in Ballston performs is providing a level of separation between the tenant and the landlord. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for owners: never share your contact information with the tenant.

Tenants in Ballston will often ask to bend rules, or ask for other special requests. The property manager knows the lease and knows why the lease provisions exist. A renter can catch an uniformed owner at a moment of ignorance causing the property owner to give into a request that is against the owner's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will take all matters to the property owner, which cost the rental investor time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with unreasonable requests.

 

We're paid to be your defend the owner's interests. It's harder to do that job when the tenant is going to ask the landlord to second-guess our work.