Communications With The Tenant

One of the most critical duties that a property management professional in Ballston performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to avoid any direct contact with the renter. Important tip for owners: never share your contact information with the tenant.

Renters in Ballston typically ask to bend rules, or make other special requests. The property manager knows the rules and knows why the lease provisions exist. A renter can ambush an uniformed landlord at a moment of weakness causing the landlord to give into a request that is counter to the owner's own interests.

The consequence of giving into a seemingly simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is an opportunity to appeal, the renter will appeal all matters to the property owner, which cost the landlord time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the renter is going to ask the owner to second-guess our work.