Communications With The Tenant

One of the important services that a property management professional in Ballston performs is providing a level of separation between the renter and the owner. The best practice is for the owner to avoid any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the renter.

Renters in Ballston will often ask to bend lease provisions, or make other special requests. The property manager knows the lease and knows why the lease provisions are there. A tenant can catch an uniformed rental investor at a moment of weakness causing the rental investor to grant a request that is counter to the property owner's own interests.

The result of giving into a seemingly simple favor can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take all matters to the owner, which cost the landlord time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to overrule our work.