Communications With The Tenant

One of the primary duties that your property management expert in Broadway performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the renter.

Renters in Broadway will often ask to bend rules, or make other special requests. The property management professional knows the rules and knows why the rules are there. A tenant can ambush an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is against the rental investor's own interests.

The consequence of acceding to a seemingly simple request can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal all matters to the owner, which cost the landlord time and effort.

Renters will use contact with the property owner to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at odd hours or with various requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the tenant is going to ask the property owner to second-guess our work.