Communications With The Tenant

One of the most critical duties that your property management professional in Broadway performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to avoid any direct contact with the renter. Important advice for owners: never share your contact information with the renter.

Tenants in Broadway may ask to break rules, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions are there in the first place. A renter can catch an uniformed property owner at a moment of ignorance causing the rental investor to give into a request that is against the rental investor's own interests.

The consequence of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will appeal every question to the owner, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the owner to second-guess our work.