Communications With The Tenant

One of the primary duties that any property management professional in Broadway performs is providing a level of separation between the tenant and the landlord. The best practice is for the owner to avoid any direct contact with the renter. Important advice for rental investors: never share your contact information with the tenant.

Renters in Broadway will often ask to change rules, or make other special requests. The property management professional knows the rules and knows why the lease provisions exist. A tenant can ambush an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is against the rental investor's own interests.

The result of acceding to a seemingly simple request can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will appeal all matters to the landlord, which cost the landlord time and effort.

Tenants will use contact with the property owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at strange hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's harder to achieve that goal when the tenant is going to ask the landlord to second-guess our work.