Communications With The Tenant

One of the primary services that any property manager in Broadway performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the tenant.

Tenants in Broadway typically ask to break rules, or ask for other special requests. The property management expert knows the lease and knows why the lease provisions are there in the first place. A renter can catch an uniformed owner at a moment of ignorance causing the landlord to grant a request that is counter to the rental investor's own interests.

The result of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will take every question to the owner, which cost the landlord time and effort.

Renters will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's more difficult to do that job when the renter is going to ask the property owner to overrule our work.