Communications With The Tenant

One of the most critical duties that any property manager in Springfield performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to deny any direct contact with the renter. Important tip for owners: never share your contact information with the tenant.

Tenants in Springfield typically ask to break lease provisions, or ask for other special requests. The property management professional knows the lease and knows why the lease provisions exist. A renter can ambush an uniformed owner at a moment of weakness causing the property owner to grant a request that is counter to the owner's own interests.

The result of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take all matters to the landlord, which cost the landlord time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with various requests.

 

We're paid to be your defend the landlord's interests. It's harder to do that job when the renter is going to ask the landlord to second-guess our work.