Communications With The Tenant

One of the primary services that any property management professional in Springfield performs is providing a level of separation between the tenant and the rental investor. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for rental investors: avoid sharing your contact information with the tenant.

Tenants in Springfield typically ask to bend lease provisions, or make other special requests. The property management professional knows the lease and knows why the rules are there. A tenant can ambush an uniformed owner at a moment of ignorance causing the owner to grant a request that is against the landlord's own interests.

The consequence of acceding to a seemingly simple request can be disastrous. Furthermore, once the renter believes there is an opportunity to appeal, the renter will take every question to the rental investor, which cost the owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the landlord to second-guess our work.