Communications With The Tenant

Handling interactions with a renter in Springfield

One of the primary duties that your property management professional in Springfield performs is providing a level of separation between the tenant and the owner. The best practice is for the rental investor to avoid any direct contact with the renter. Important tip for landlords: never share your contact information with the tenant.

Renters in Springfield may ask to break lease provisions, or ask for other special requests. The property management expert knows the lease and knows why the lease provisions are there in the first place. A tenant can catch an uniformed rental investor at a moment of ignorance causing the landlord to grant a request that is against the owner's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will appeal all matters to the landlord, which cost the owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with various requests.


We're paid to be your protect the property owner's interests. It's harder to do that job when the tenant is going to ask the owner to second-guess our work.