Communications With The Tenant

One of the most critical services that your property management expert in Springfield performs is providing a level of separation between the tenant and the owner. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for property owners: never share your contact information with the renter.

Renters in Springfield often ask to bend rules, or ask for other special requests. The property management professional knows the lease and knows why the rules exist. A renter can ambush an uniformed owner at a moment of ignorance causing the landlord to give into a request that is counter to the rental investor's own interests.

The result of acceding to what appears to be simple favor can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take all matters to the property owner, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at odd hours or with unreasonable requests.

 

We're paid to be your defend the owner's interests. It's harder to do that job when the tenant is going to ask the rental investor to overrule our work.