Communications With The Tenant

One of the most important duties that your property manager in Springfield performs is providing a level of separation between the tenant and the property owner. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the renter.

Renters in Springfield typically ask to bend rules, or ask for other special requests. The property manager knows the lease and knows why the lease provisions exist. A renter can catch an uniformed landlord at a moment of ignorance causing the landlord to grant a request that is counter to the owner's own interests.

The consequence of giving into a seemingly simple request can be a disaster in the long run. Furthermore, once the tenant believes there is an opportunity to appeal, the renter will take all matters to the rental investor, which cost the owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at odd hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's harder to achieve that goal when the renter is going to ask the landlord to overrule our work.