How to Prepare Your Rental Property for New Tenants

Picture this: Your rental property is about to welcome new tenants. They’ve signed the lease, packed the U-Haul, and are excited to start a new chapter in their lives. What’s next? Ensuring your property is sparkling, secure, and ready for them to call it home! Here’s the Nesbitt Realty way to get your rental tenant-ready:
1. Sherlock Holmes It: Inspect EVERYTHING
Before tenants arrive, channel your inner detective. Look for anything that’s broken, scratched, leaky, or just plain weird. Got a faucet that drips like a bad beat? Fix it. A smoke alarm that sings for no reason? Replace it. Your future self (and your tenant) will thank you.
2. Channel Your Inner Marie Kondo
Does it spark joy? No? Then clean it! A spotless property makes tenants feel welcomed and sets the tone for how they’ll care for it. Floors, baseboards, windows, even that corner behind the fridge—it all needs attention. Pro tip: a little lemon-scented cleaner can do wonders for first impressions.
3. Lock It Down
Want happy tenants? Give them peace of mind. Change the locks and update any security systems. Got a fancy smart lock? Reset it and show off its techy coolness. Safety equals satisfaction.
4. Test, Test, Test   Think of appliances like auditioning actors. Do they perform well? No? Then they’re out! Test the fridge, stove, HVAC, and anything else with an “on” button. And don’t forget plumbing—no one likes surprise waterworks (except maybe at the movies).
5. Roll Out the Red Carpet
Okay, maybe not literally, but a welcome package goes a long way. Include keys, appliance manuals, garbage schedules, and local recommendations. Toss in a friendly note—it’s like leaving a mint on the pillow.
6. Snap Pics Like a Pro
Before your tenant moves in, document the property’s condition. Think of it as an Instagram shoot without the filters. These photos will be your best friend if there’s ever a debate about what’s “wear and tear” versus “what happened here?!”
7. Chat It Out
Schedule a walkthrough with your tenant. Explain the lease, point out quirky features (like the light switch that controls the ceiling fan and the microwave), and set expectations. Open communication = fewer headaches down the road.
Welcome Home!
A little effort upfront leads to a lot of goodwill later. When tenants walk into a well-prepped property, they’re more likely to care for it and stick around. And if you ever need help managing it all, Nesbitt Realty is here to save the day—because we make property management look easy.

Understanding the Benefits of Short-Term Leases

Ever feel like your property management game could use a little shake-up? Enter short-term leases—the Swiss Army knife of rental agreements. These little gems can bring in higher rent, give you more flexibility, and keep your rental portfolio fresh and thriving. Let’s break it down.
1. Higher Monthly Rent
Short-term leases are like the fancy seats on a budget airline—they cost more, and tenants are often happy to pay for the privilege. Why? Flexibility! That means more cash in your pocket each month.
2. Market Savvy? You Bet!
The rental market is a roller coaster, and short-term leases are your golden ticket to ride the highs. With shorter agreements, you can adjust rent prices more frequently to stay ahead of the game.
3. Cater to the Nomads
Temporary workers? Relocating families? Students? Short-term leases are like a magnet for tenants who need a place to stay for just a few months. That’s a big pool of potential renters knocking on your door.
4. Maintenance Made Easy
You know what’s great about tenants moving out every few months? Maintenance! Every turnover is a chance to spruce up your property and keep it looking fabulous for the next renter.
5. Problem Tenants? No Problem!
Got a tenant who’s less-than-stellar? With a short-term lease, you’re not stuck with them for long. It’s like hitting the reset button without the drama.
The Flip Side
Sure, short-term leases mean more tenant turnover, which can feel like running a marathon at times. But hey, it’s all about the balance. The extra effort often pays off in flexibility and increased income.
So, whether you’re a landlord looking to maximize your property’s potential or just tired of the same-old, same-old, short-term leases could be your next big move. And if you need a hand managing it all? You know where to find us—Nesbitt Realty, where we turn property management into an art form.

The Role of a Property Manager in Managing Multi-Unit Properties

Managing multi-unit properties can feel like juggling flaming torches. There's more than one tenant to satisfy, multiple maintenance issues to resolve, and a variety of responsibilities to handle—all while ensuring the property remains profitable and well-maintained. That’s where a skilled property manager comes into play. Here’s a breakdown of how they keep the gears turning smoothly:

1. Tenant Relations

A property manager’s role in multi-unit properties begins with fostering strong tenant relationships.
  • Lease Management: From lease renewals to enforcement, they ensure all agreements are fair and followed.
  • Conflict Resolution: When disputes arise—whether it's over parking spots or noise complaints—a property manager steps in as a neutral mediator.
  • Consistent Communication: Regular updates about property policies, repairs, or community events help build trust.

2. Efficient Maintenance Coordination

Keeping multiple units in tip-top shape is no easy feat, but property managers make it look easy:
  • Routine Inspections: They schedule regular check-ups to identify and resolve potential issues before they snowball.
  • Repair Management: From fixing leaky faucets to overseeing major renovations, they coordinate repairs with speed and efficiency.
  • Vendor Relationships: Their established connections with trusted contractors mean repairs are done right and at competitive rates.

3. Rent Collection and Financial Oversight

With multiple tenants, ensuring timely rent payments and financial stability is crucial.
  • Automated Systems: Many property managers utilize software to streamline rent collection and send reminders.
  • Financial Reporting: Detailed monthly statements help landlords track income, expenses, and profitability.
  • Budget Planning: They allocate funds for future projects, ensuring the property remains competitive in the rental market.

4. Property Marketing and Tenant Screening

High occupancy rates are essential for profitability, and property managers excel in attracting the right tenants.
  • Marketing Strategies: From professional photos to online listings, they make your property stand out.
  • Screening Tenants: Credit checks, background screenings, and references help ensure reliable renters.
  • Minimizing Vacancies: With effective marketing and prompt responses to inquiries, they keep units filled.

5. Regulatory Compliance

Multi-unit properties often face stringent regulations, and property managers ensure everything is above board.
  • Safety Standards: They monitor fire codes, building codes, and health regulations.
  • Legal Expertise: By staying updated on local and federal landlord-tenant laws, they help avoid costly legal issues.

6. Community Management

For properties with shared amenities like gyms or laundry rooms, property managers ensure these spaces are maintained and rules are followed.
  • Amenity Upkeep: They oversee cleaning, repairs, and upgrades to shared facilities.
  • Community Building: Organizing events or initiatives can help foster a sense of belonging among tenants.

Conclusion

Managing multi-unit properties is no small task, but an experienced property manager makes it seem effortless. They wear many hats—problem-solver, financial planner, and tenant advocate—all while ensuring the property runs like a well-oiled machine. For landlords, this means peace of mind and a thriving investment.

Nesbitt Realty Version

Managing multi-unit properties is like running a mini city, and at Nesbitt Realty, we’re basically the mayors of this rental metropolis. From keeping tenants happy to making sure the elevator doesn’t become their worst enemy, we handle it all. Here’s what we bring to the table:
  • Tenants Love Us: We’re like tenant whisperers. From smooth move-ins to sorting out whose parking space is whose, we keep the drama to a minimum.
  • Maintenance Heroes: Leaky pipe? Broken AC? Our crew of trusted vendors is faster than you can say “repair request.”
  • Rent on Time, Every Time: We use state-of-the-art systems to make rent collection a breeze, even for the tenant who swears they “forgot it was the first.”
  • Zero Legal Headaches: We’re always up-to-date on housing laws, so you won’t have to lose sleep over compliance issues.
At the end of the day, owning multi-unit properties should feel like a rewarding investment, not a second job. Let us handle the hard stuff so you can enjoy the returns. 😊

How to Handle Tenant Disputes Over Utility Payments

Utility payments can be a common point of contention between landlords and tenants, especially when the terms are unclear or unexpected costs arise. Resolving these disputes effectively requires clarity, communication, and fairness. Here's a guide to managing tenant disputes over utility payments:

1. Review the Lease Agreement

The first step in addressing a utility payment dispute is to revisit the lease agreement.
  • Check Terms: Ensure the lease clearly outlines who is responsible for each utility (electricity, water, gas, trash collection, etc.).
  • Include Cost-Sharing Details: If utilities are shared, the agreement should specify how costs are divided among tenants.
  • Refer to Addenda: If a utility addendum was included, confirm it aligns with the main lease terms.

2. Clarify Billing Issues

Disputes often arise from confusion over billing. Investigate the tenant's concerns:
  • Accuracy of Bills: Review utility bills for errors or unusual spikes.
  • Billing Periods: Ensure charges align with the tenant's period of occupancy.
  • Documentation: Provide copies of bills or statements to clarify charges.

3. Communicate Openly with Tenants

Transparent communication can help diffuse tensions and resolve misunderstandings:
  • Explain Charges: Break down the utility costs and how they were calculated.
  • Listen to Concerns: Allow tenants to voice their issues and address them respectfully.
  • Provide Proof: Sharing receipts or official bills can help establish credibility.

4. Negotiate a Resolution

If the tenant's dispute is valid or partially valid, seek a compromise:
  • Offer Payment Plans: For tenants facing financial hardship, propose staggered payments for outstanding utility bills.
  • Split Unexpected Costs: For unforeseen spikes, consider sharing costs if the cause is ambiguous.

5. Prevent Future Disputes

A proactive approach can reduce the likelihood of utility payment conflicts:
  • Install Separate Meters: If feasible, install individual meters to ensure tenants only pay for their consumption.
  • Include Utility Caps: Specify maximum utility allowances in leases for shared utilities, with excess costs clearly billed.
  • Regular Communication: Provide tenants with monthly or quarterly utility usage summaries.

6. Seek Legal Advice If Necessary

In cases where disputes escalate or remain unresolved:
  • Know Your Rights: Familiarize yourself with local landlord-tenant laws regarding utility billing.
  • Mediation: Consider third-party mediation to resolve conflicts without resorting to legal action.
  • Legal Action: As a last resort, consult an attorney to determine the best course of action.

Conclusion

Handling tenant disputes over utility payments requires a mix of clarity, empathy, and proactive measures. By addressing disputes professionally and ensuring transparency in billing and communication, landlords can maintain positive tenant relationships while safeguarding their financial interests.
Nesbitt Realty Version
Ever had a tenant dispute a utility bill? We get it—it’s like arguing over who ate the last slice of pizza. At Nesbitt Realty, we’ve seen it all, from tenants disputing shared water bills to claiming their "essential oil humidifier" can’t possibly use that much electricity.
The secret sauce? Communication and a rock-solid lease agreement. If your lease doesn’t clearly state who’s paying for what, you’re setting yourself up for a game of “not my bill!”
Our tip? Install separate meters if you can—it’s like giving each tenant their own pizza. And if disputes arise, listen first, show them the numbers (bills don’t lie), and find common ground. If all else fails, we’re here to help mediate the process and keep the peace, because happy tenants make happy landlords. 😊

Understanding the Impact of Local Amenities on Rental Property Value

When it comes to rental property value, location may be king, but local amenities are the crown jewels. Renters increasingly prioritize convenience and quality of life, meaning the amenities surrounding your rental property can significantly impact both demand and rental income. Here's a closer look at how local amenities shape property value and attract tenants.

1. Schools and Educational Facilities

Proximity to good schools can transform a standard rental property into a highly sought-after family home. Parents are often willing to pay a premium for properties located within reputable school districts. Even if your property isn’t geared toward families, nearby universities or colleges can also attract students and faculty.

2. Transportation and Commute Options

Easy access to public transportation, major highways, or bike-friendly paths is a huge selling point. A short, convenient commute can turn a “maybe” into a “yes” for many renters. Properties close to subway stations, bus stops, or even ride-share hubs are especially desirable in urban settings.

3. Dining, Shopping, and Entertainment

Who doesn’t want a rental property near trendy cafes, grocery stores, or bustling nightlife? Local dining and shopping options not only enhance the living experience but also justify higher rent prices. The same applies to entertainment venues like theaters, parks, or sports arenas.

4. Recreational Facilities and Green Spaces

Access to parks, walking trails, gyms, or recreation centers is a significant draw for tenants. These amenities cater to health-conscious renters and families looking for outdoor activities. Even nearby water features like lakes or beaches can add a premium to your property’s value.

5. Healthcare and Essential Services

Having clinics, pharmacies, and hospitals within a reasonable distance is a valuable amenity for renters of all ages. Proximity to such services provides peace of mind and adds convenience.

6. The "Neighborhood Vibe"

Sometimes, the biggest amenity is the neighborhood itself. Safe streets, community events, and a sense of belonging can make an area irresistible to renters. A thriving community with friendly neighbors often enhances a property’s perceived value.

Why Local Amenities Matter for Property Owners

Local amenities don’t just attract tenants—they also reduce turnover rates. Renters are more likely to stay in a property that aligns with their lifestyle needs. Plus, properties surrounded by attractive amenities generally appreciate faster, making them a smart long-term investment.

Maximizing Your Property’s Appeal

If your rental lacks proximity to certain amenities, consider highlighting what is available nearby or enhancing the property itself. For example:
  • Add features like a home gym or high-speed internet to compete with external amenities.
  • Offer detailed guides to nearby attractions to help prospective renters visualize their lifestyle.

Whether you're marketing a property near bustling city hotspots or tucked away in a serene suburb, understanding the impact of local amenities can help you position your rental strategically—and profitably.
Nesbitt Realty Knows Local Appeal
At Nesbitt Realty, we specialize in maximizing the value of your rental properties. Need advice on how to showcase your property’s local amenities? Contact us today, and let’s get your rental noticed!

The Benefits of Using Virtual Tours in Rental Property Marketing

In today’s digital age, prospective tenants expect more convenience and efficiency in their home search. Virtual tours have become an indispensable tool in rental property marketing, offering a modern and immersive way to showcase properties. Here’s why virtual tours should be part of every landlord’s marketing strategy:

1. Expanded Reach

Virtual tours allow potential tenants to view properties from anywhere in the world. This is particularly beneficial for attracting out-of-town renters or those relocating for work, who may not have the time to schedule in-person visits.

2. Open House, Always Open

Who needs a specific time slot? Virtual tours are open 24/7—no scheduling conflicts, no rush-hour traffic, and definitely no awkward first impressions when someone shows up late.

3. Make Them Go “Ooh” and “Ahh”

Virtual tours let your property’s best features shine. Want to show off those gleaming hardwood floors or the spacious kitchen island? A well-done virtual tour turns your rental into the belle of the ball.

4. Bye-Bye, Tire Kickers

Virtual tours weed out the window shoppers. Only serious tenants will request an in-person visit, meaning less time spent on showings and more time spent… well, doing anything else.

5. You vs. Everyone Else

Most landlords are still stuck in the “let me take five blurry photos and hope for the best” era. With a slick virtual tour, you’ll have a one-up on the competition and might even hear tenants say, “This looks like a place that actually has Wi-Fi!”

6. Honesty is the Best Policy

No surprises here! Virtual tours give potential tenants a true feel for the space, so they know exactly what they’re signing up for. Transparency leads to happier tenants and fewer complaints about things like room sizes or layout.

Wrap It Up!

At Nesbitt Realty, we believe virtual tours are like the cherry on top of your rental marketing sundae. They’re sweet, they’re effective, and they make life easier for everyone involved. So, if you’re not using virtual tours yet, what are you waiting for? Call us—we’ll help you add some pizzazz to your listings.

How to Create a Budget for Property Maintenance

Maintaining a rental property isn’t just about collecting rent checks—it’s about keeping the property in great shape so your tenants are happy and your investment thrives. But how do you prepare for the leaky faucets, HVAC tune-ups, and the occasional "oops, I ran my truck into the garage door" moments? The answer is a solid maintenance budget! Here's a straightforward guide to help you create one.

1. Know Thy Property

Every property is unique, and its maintenance needs depend on factors like:
  • Age: An older property is like a classic car—charming but with quirks that need regular attention.
  • Location: A beachfront home might need rust-resistant fixtures, while a mountain cabin may need snow removal services.
  • Size and Use: More units = more wear and tear. A single-family rental won't rack up the same maintenance costs as a bustling duplex.

2. Divide and Conquer

Break your budget into categories, like slicing up a pizza (but less delicious):
  • Routine Maintenance: Cleaning gutters, mowing lawns, and annual HVAC inspections.
  • Emergency Repairs: Burst pipes, broken furnaces, or that time someone accidentally set the oven on fire.
  • Preventive Work: Think sealing driveways or repainting before the weather chips away at your property.
  • Upgrades: Optional but nice improvements, like swapping out that avocado-green fridge from 1974.

3. Use the 1%–3% Rule

A good starting point is to budget 1%–3% of your property’s value annually. If your rental is worth $250,000, plan for $2,500–$7,500 in maintenance costs each year. Adjust based on your property’s specific quirks—because let’s face it, every home has quirks.

4. Look Back to Look Ahead

Check past maintenance records. Did you spend $1,000 on plumbing last year? It’s likely you’ll spend around the same this year unless you’ve solved the root problem.

5. Keep the Seasons in Mind

Properties have seasonal needs, just like we do when we swap out our flip-flops for boots:
  • Spring: Inspect roofs, clean windows, and refresh landscaping.
  • Summer: Service air conditioners and check for pest issues.
  • Fall: Clean gutters, tune up heating systems, and check insulation.
  • Winter: Snow removal, freeze-proofing pipes, and keeping tenants cozy.

6. Prepare for “Oh No” Moments

Emergencies happen, so keep a reserve fund. About 10%–20% of your annual budget should be stashed away for the unexpected, like when a windstorm blows shingles off the roof—or when tenants accidentally flood the bathroom.

7. Balance DIY and Hiring Pros

YouTube is great, but there’s a fine line between DIY hero and “why is the toilet leaking more now?” Some jobs are better left to professionals—save your energy for tasks you can confidently handle.

8. Encourage Tenant Cooperation

Tenants can be your first line of defense. Teach them to report issues early—like noticing a small water stain before it becomes a ceiling collapse. Maybe reward them with a Starbucks card for timely reporting.

9. Tech Makes It Easier

Use apps or software to track repairs, schedule tasks, and remind you when it’s time for inspections. A little organization goes a long way.

10. Budget, Adjust, Repeat

Your budget isn’t carved in stone. Review it annually to reflect changes in property needs, inflation, or market trends.

Why Nesbitt Realty?

At Nesbitt Realty, we understand the balancing act of budgeting for maintenance. We can recommend reliable vendors, streamline your processes, or manage it all so you can focus on what you love. Because while property maintenance isn’t glamorous, it’s what keeps your investment shining.

The Bottom Line

Budgeting for property maintenance is like brushing your teeth—do it regularly, and you’ll avoid expensive problems later. With a little planning and foresight, you can keep your property running smoothly and your tenants happy.
And if the thought of budgeting feels overwhelming? Call Nesbitt Realty. We’ll sweat the small stuff so you don’t have to!

Understanding the Legalities of Renting to Undocumented Tenants

Navigating the complexities of renting to undocumented tenants can feel like walking a tightrope. As a landlord or property manager, balancing federal regulations, state laws, and ethical considerations is essential to ensure fair housing practices and legal compliance. Here's a breakdown of what you need to know.
Step 1: Fair Housing Laws Apply
First things first: Fair Housing laws are your north star. No discriminating based on national origin or any other protected category. You’re a landlord, not an immigration officer. Focus on the tenant’s rental history, income, and whether they’ll keep your property from looking like a frat house.
Step 2: Don’t Be THAT Landlord
You know the one—asking invasive questions about citizenship or demanding documents that aren’t on your regular checklist. Stick to your usual application process. If you ask for ID, make it clear what’s acceptable (passport? ITIN? Jedi membership card?). Just keep it fair across the board.
Step 3: Money Talks (Louder Than Status)
Undocumented tenants might not have traditional credit scores or glowing bank statements. Don’t panic. Look for other indicators: pay stubs, employment letters, or even references from previous landlords. The goal is to ensure they’ll pay rent on time—not to solve their life story.
Step 4: Privacy Is Golden
No one likes a snoopy landlord. Tenants—documented or not—deserve privacy. Treat sensitive information with the utmost care. And no, you don’t need to “casually” mention their status to your Aunt Susan or anyone else.
Step 5: Know the Rules of the Game
Some states have specific laws about renting to undocumented tenants, while others keep things more ambiguous. And no, “I saw it on Google” isn’t a defense in court. Consult a legal pro if you’re unsure about your obligations.
Bonus Tip: Be a Human Being
Behind every lease application is a person looking for a place to call home. Your job? Provide it—legally and ethically. The rest? Let’s just say, what happens outside your rental isn’t your business unless it’s a keg party or a pet llama.
At Nesbitt Realty, we know managing rentals is never boring—and we wouldn’t have it any other way. Whether it’s navigating tenant screening, tackling maintenance, or deciphering the latest HOA drama, we’re here to help you keep your rental on the right track. Now go forth and rent responsibly!

The Role of Property Inspections in Preventing Legal Issues

Nobody wakes up hoping to spend their day in court arguing about whose fault the mold in the bathroom is. Yet, without regular property inspections, landlords and property managers can find themselves wading into sticky (and costly) legal disputes. At Nesbitt Realty, we know the best defense is a good offense—so let’s dive into why property inspections are a landlord’s secret weapon.

1. Stay on the Safe Side

Fire alarms, carbon monoxide detectors, handrails, oh my! Ensuring your property is up to safety codes is non-negotiable. Regular inspections keep you compliant with regulations and, more importantly, keep your tenants safe. Bonus: fewer emergencies mean fewer 3 a.m. calls about a smoke detector chirping.

2. Stop Problems Before They Snowball

Tiny problems love to grow into gigantic headaches. That slow drain? Could be a clogged pipe today—or a flooded basement tomorrow. Routine inspections mean you can tackle minor issues before they become budget-busting catastrophes.

3. Are They Following the Rules?

Is your tenant subletting to their cousin, their cousin’s dog, and the dog’s 12 puppies? Regular inspections help ensure tenants are following the lease terms. Catching a breach early saves you from a showdown later.

4. Documentation Is Your Best Friend

Let’s talk about the move-out battle royale: security deposit edition. Having detailed, date-stamped records of the property’s condition means you won’t have to rely on memory—or argue about whether the carpet was beige or “mystery stain” when they moved in.

5. Look Good in Court (If It Comes to That)

While no one wants to go to court, being able to show you’re a proactive property manager can work wonders. Inspections demonstrate that you’ve done your due diligence, which makes your case much stronger if disputes arise.

6. Build Bridges, Not Walls

Believe it or not, tenants appreciate landlords who care. Regular inspections, when communicated well, show tenants that you’re invested in their living conditions. Happy tenants = longer leases, and longer leases = fewer vacancies.

7. Sniff Out Trouble (Literally and Figuratively)

Sometimes inspections reveal things you’d never suspect. Whether it’s an unauthorized pet or, heaven forbid, a tenant running an underground escape room business, regular check-ins ensure your property isn’t being used for anything that could land you in legal hot water.

The Nesbitt Difference

At Nesbitt Realty, we treat property inspections like the superhero cape of rental management. They keep the peace, save the day, and protect you from villains like lawsuits and unexpected expenses. So, suit up, stay proactive, and keep your property—and your legal record—squeaky clean.
Got questions about inspections? We’re just a call (or cape-wearing superhero landlord) away.

How to Handle Tenant Complaints About Property Maintenance

Ah, tenant complaints about property maintenance—the delightful emails, the urgent calls, and the occasional overly dramatic text about “disaster-level situations” (spoiler alert: it’s often a clogged sink). At Nesbitt Realty, we’ve seen it all, and we know how to keep cool while keeping tenants happy.

Step 1: Listen Like a Pro

When tenants reach out with a maintenance issue, resist the urge to sigh loudly. Instead, lend a sympathetic ear and jot down the details. Sure, the “emergency” might turn out to be a lightbulb change, but hey, empathy builds trust!

Step 2: Sort the Mountains from the Molehills

Not all complaints deserve a flashing red siren. Leaky roofs? Top priority. Strange noises that “might be a ghost”? Low priority—unless, of course, it’s October. Create a system to tackle urgent issues first while keeping the smaller ones on your radar.

Step 3: Channel Your Inner Messenger Pigeon

Good communication is everything. Let tenants know:
  • You’ve heard them.
  • You’re on it.
  • They can stop sending hourly updates.
A simple, “We’ve scheduled a repair for Tuesday at 10 a.m.,” goes a long way toward quelling tenant anxiety.

Step 4: Call in the Big Guns

By big guns, we mean trusted contractors. There’s nothing worse than hiring someone who “fixes” the problem only to have it return two days later with friends. Reliable pros save time, money, and your reputation.

Step 5: Keep Your Receipts (Literally)

Document every complaint, repair, and resolution. This isn’t just for fun—though spreadsheets are undeniably satisfying—it’s essential for protecting yourself from disputes and keeping tabs on recurring issues.

Step 6: Stay Ahead of the Curve

Why wait for tenants to complain? Preventive maintenance keeps your property in tip-top shape and tenants smiling. Plus, fewer emergencies mean fewer 3 a.m. wake-up calls. (You’re welcome.)

Step 7: Stand Your Ground

Not every tenant request is reasonable. If someone insists on a full kitchen remodel because the fridge is “so last decade,” politely remind them of the lease terms. It’s okay to say no—just say it with a smile.

The Nesbitt Difference

At Nesbitt Realty, we know that tenant complaints are part of the rental property game. But with a little humor, a lot of organization, and a dash of empathy, you can turn every complaint into an opportunity. Because happy tenants = longer leases, and fewer vacancies = more time to enjoy your coffee.
Got tenant complaints? Don’t sweat it—Nesbitt Realty has your back.