Blog

Security is a hot topic for renters, and rightly so. Tenants want to feel safe in their homes, and as a landlord or property manager, it’s your responsibility to address their concerns. Whether it’s a faulty lock, suspicious activity, or inadequate lighting, how you handle tenant complaints about security can make or break your reputation. Here’s a guide to help you navigate these situations professionally and effectively—with a dash of Nesbitt Realty flair.

Listen First, Solve Second

When tenants voice security concerns, the first step is to listen carefully. Sometimes, tenants just want reassurance that their concerns are taken seriously. Let them know you’re here to help and that their safety is a top priority.

Example: Imagine a tenant named Susan calls, panicked because she saw someone lurking near the property. Instead of brushing her off, thank her for bringing it to your attention and ask for details. Did she notice anything specific about the person? What time did this occur? Did she contact the police? Taking the time to gather information not only shows you care but also helps you assess the severity of the issue.

Assess the Situation

Not all security complaints are created equal. Some may require immediate action, while others might involve simple reassurance. Here are common security issues and how to prioritize them:

• High Priority: Broken locks, malfunctioning security cameras, or reports of attempted break-ins. Address these issues immediately to ensure tenant safety.
• Moderate Priority: Poor lighting in common areas or overgrown landscaping that could provide cover for suspicious activity. Schedule repairs or maintenance promptly.
• Low Priority: Noise complaints that may be mistaken for security threats. Investigate, but don’t panic—sometimes it’s just a raccoon having a party.

Take Action

Once you’ve assessed the situation, it’s time to act. Here’s how to handle common scenarios:

1. Broken Locks or Entry Points: Call a locksmith ASAP. Tenants need to feel secure in their own homes, and a faulty lock undermines that entirely.
2. Inadequate Lighting: Replace or repair outdoor lights and consider motion-sensor lighting for high-risk areas. Tenants appreciate visible efforts to enhance security.
3. Suspicious Activity: Encourage tenants to report incidents to local law enforcement immediately. Follow up by reviewing any available security footage or increasing patrols if you have security personnel.
4. Security System Malfunctions: If your property has surveillance cameras or alarm systems, ensure they’re regularly maintained. A quick fix can prevent future complaints.

Pro Tip: Document all actions taken. Not only does this protect you legally, but it also shows tenants you’re proactive.

Communicate Transparently

Tenants want to know what’s being done to address their concerns. Keep them in the loop with updates, even if the issue takes time to resolve. A simple email or notice can go a long way:

"Dear Tenants, Thank you for bringing the security concerns in the parking area to our attention. We’ve scheduled a contractor to install additional lighting and are actively working to address the issue. Your safety is our top priority."

Preventative Measures

The best way to handle security complaints? Avoid them altogether. Here are some proactive steps:

• Conduct Regular Inspections: Check locks, gates, cameras, and lighting during routine property inspections.
• Invest in Technology: Consider installing smart locks or keyless entry systems for added security.
• Engage the Community: Encourage tenants to report suspicious activity and foster a sense of neighborhood watch.
• Landscaping Matters: Trim bushes and trees to eliminate hiding spots near entryways.

Know When to Call the Pros

Sometimes, you’ll need outside help. Whether it’s a professional security consultant or law enforcement, knowing when to escalate is key. Partnering with experts shows tenants you’re serious about their safety.

Nesbitt Realty’s Golden Rule

At Nesbitt Realty, we believe tenant concerns are opportunities to build trust. Addressing security issues promptly and professionally not only keeps tenants safe but also ensures they’ll renew their lease—because nothing says “home” like peace of mind.

Remember, when it comes to tenant security concerns, don’t just resolve—reassure. And if you’re ever in doubt, Nesbitt Realty is here to help you navigate these challenges with expertise and a touch of humor.

If there’s one thing tenants universally agree on, it’s this: no one likes uninvited roommates—especially the six-legged kind. At Nesbitt Realty, we’ve seen firsthand how regular pest control can mean the difference between happy tenants and a line of moving trucks in your parking lot. Let’s dive into why keeping pests at bay is one of the smartest investments you can make for your rental property.

---

Protecting Your Investment

Pests are not just an annoyance; they’re tiny demolition teams in disguise. Termites gnaw on wooden structures, mice chew through electrical wiring, and cockroaches... well, they just make everything feel unclean. Without regular pest control, you could be looking at costly repairs, tenant turnover, or even structural damage.

Pro Tip: A proactive pest control plan is far cheaper than a fumigation bill—and tenants are far more likely to stay put when they aren’t sharing their space with critters.

---

Keeping Tenants Happy and Healthy

When tenants think "home," they envision a cozy, safe place—not a battleground with ants in the kitchen or spiders in the shower. Regular pest control ensures your tenants’ peace of mind and contributes to their well-being. Certain pests can also pose health risks:

• Rodents can carry diseases.
• Cockroaches are notorious for triggering allergies and asthma.
• Bed bugs... let’s not even start on the stress they cause.

Happy tenants are more likely to renew their lease, leave good reviews, and treat your property with care.

---

Staying Compliant with Local Laws

Depending on where your property is located, pest control might not just be a good idea—it could be a legal obligation. Many states and municipalities require landlords to provide pest-free housing, especially in multi-unit properties.

Nesbitt Realty Tip: Double-check your local regulations. Not staying compliant can lead to fines or tenant disputes, neither of which pair well with your morning coffee.

---

Best Practices for Landlords

1. Schedule Routine Inspections A pest control professional should visit your property regularly to check for early signs of infestation. Even if there are no visible issues, prevention is key.
2. Educate Tenants Let tenants know how they can help keep pests away. Simple habits like securing food, taking out the trash, and not leaving standing water can make a huge difference.
3. Seal Entry Points Pests love easy access. Make sure cracks, gaps, and holes in walls, doors, and windows are properly sealed.
4. Hire Professionals Resist the urge to DIY pest control. A professional pest management company will know how to handle problems effectively and safely.

---

The Nesbitt Realty Approach

At Nesbitt Realty, we view pest control as part of the holistic care package for your rental property. Think of it like regular oil changes for a car—it keeps everything running smoothly and avoids major breakdowns.

Here’s a fun (and slightly gross) example: We once managed a property where a tenant didn’t report a mouse problem for weeks. By the time we were called, the little critters had thrown what can only be described as a "mouse Mardi Gras" inside the walls. Thanks to our pest control partner, we solved the problem quickly, but a routine inspection could have nipped it in the bud. Lesson learned!

---

Final Thoughts

Regular pest control isn’t just about maintaining a clean property—it’s about safeguarding your investment, ensuring tenant satisfaction, and staying ahead of potential legal issues.

At Nesbitt Realty, we’re all about keeping your rental properties in top shape, from pest control to lease management. Because when your tenants are happy and your property is pest-free, everybody wins—except, of course, the pests.

Want help managing your property like a pro? Give us a call. We promise: no pests allowed.

Managing rental properties in high-turnover areas can sometimes feel like being the coach of a sports team with an ever-changing roster. You’re constantly training new players, keeping morale high, and ensuring everything runs smoothly—even when the players change. But fear not! With the right strategies, you can turn high turnover into an opportunity rather than a headache. Here’s your game plan.

1. Why High Turnover Happens

Understanding the "why" is half the battle. High turnover often occurs in areas near:

• Colleges and universities: Students come and go with each academic year.
• Military bases: Relocations are common.
• Urban centers: Job changes and relocations happen frequently.
• Vacation destinations: Short-term stays are the norm.

Once you know your market’s unique challenges, you can tailor your management approach to minimize disruptions.

2. Streamline Your Tenant Screening Process

High turnover means frequent tenant screenings. Create a system that’s thorough yet efficient. Tools like online applications and background checks can save you time while ensuring you find quality tenants.

Pro Tip: Focus on applicants who show signs of stability, such as steady employment or a history of longer stays in previous rentals. Even in high-turnover areas, you’ll find renters who prefer to settle in.

3. Make Move-Ins and Move-Outs Seamless

When tenants are coming and going frequently, smooth transitions are key. Here’s how to make it happen:

• Pre-Move-In: Provide a clear move-in checklist. Ensure the property is clean, well-maintained, and ready for its next occupant.
• Move-Out: Conduct a pre-move-out inspection to address potential issues early. Offer a checklist to help tenants leave the property in good condition.
• Overlap Minimization: Schedule maintenance and repairs quickly so new tenants can move in as soon as the old ones leave.

4. Offer Flexible Lease Terms

In high-turnover areas, tenants often prefer shorter lease terms. Consider offering:

• Month-to-month options: Great for students or professionals on short contracts.
• Seasonal leases: Perfect for vacation properties.

While shorter leases might seem riskier, they can attract more tenants and reduce vacancy periods.

5. Maintain Your Property Like a Pro

Frequent turnover means more wear and tear. Stay on top of maintenance to keep your property in tip-top shape:

• Conduct regular inspections to address issues early.
• Use durable materials that can withstand frequent use.
• Keep a list of trusted contractors for quick repairs.

Nesbitt Realty Wisdom: A well-maintained property not only attracts tenants but also encourages them to take better care of the space.

6. Build Relationships with Tenants

High turnover doesn’t mean you can’t build rapport. Friendly and responsive management can lead to:

• Positive reviews and referrals.
• Tenants extending their lease terms.
• A reputation as a landlord who cares.

Send welcome emails, respond promptly to concerns, and, if possible, remember a tenant’s name—it goes a long way!

7. Leverage Technology

Technology can be a lifesaver in high-turnover situations. Consider using:

• Property management software: To track leases, payments, and maintenance requests.
• Virtual tours: To market properties quickly and attract remote renters.
• Online payment systems: To make rent collection easier for everyone.

8. Market Smartly and Consistently

In high-turnover areas, marketing never really stops. Keep your pipeline full by:

• Listing your property on multiple platforms.
• Highlighting unique features like proximity to schools, public transport, or local attractions.
• Using professional photos and detailed descriptions to make your listings stand out.

Bonus Tip: Encourage current tenants to refer friends. Offer incentives like discounts on their last month’s rent if their referral signs a lease.

9. Plan for Vacancies

Vacancies are inevitable, but they don’t have to be catastrophic. Here’s how to cushion the blow:

• Keep a financial reserve to cover expenses during vacant periods.
• Have a clear plan to market the property immediately after a tenant gives notice.
• Offer incentives for early renewals to keep reliable tenants in place.

10. Partner with Property Management Experts

Managing properties in high-turnover areas is no small feat, but you don’t have to do it alone. Property management companies like Nesbitt Realty specialize in handling these challenges. From marketing your property to screening tenants and coordinating maintenance, we’ve got the expertise to keep your property profitable and stress-free.

Final Thoughts

High turnover might sound daunting, but with the right strategies in place, it’s just another part of the rental property game. By staying organized, proactive, and tenant-focused, you can turn frequent transitions into a steady stream of rental income. And remember, when the going gets tough, Nesbitt Realty is just a call away. Because managing properties is what we do—and we even make it look fun!

At Nesbitt Realty, we’ve seen it all—from tenants who leave a perfectly clean unit (angels!) to those who might as well have thrown a rock concert featuring feral raccoons. When it comes to screening tenants, things can get tricky, particularly when criminal records are involved. While everyone deserves a second chance, landlords also need to protect their property, community, and sanity. Let’s break down how to navigate this legal and moral minefield.

The Law: Where Fair Housing Comes into Play

First things first, landlords need to know that the Fair Housing Act (FHA) prohibits discrimination against tenants based on race, color, religion, sex, disability, familial status, or national origin. While criminal history itself isn’t a protected class, using it as a blanket reason to deny tenants can still get you into hot water. Why? Because certain screening practices can inadvertently discriminate against protected groups, opening you up to a not-so-fun chat with a lawyer.

Translation: A “No criminal history, period” policy is a big no-no.

The HUD Guidelines: A Lesson in Nuance

The Department of Housing and Urban Development (HUD) says landlords must evaluate criminal records with a nuanced approach. Here’s what that means:

1. Type of Offense Matters – There’s a big difference between someone who got a parking ticket (gasp!) and someone who set up an illegal fireworks stand in the living room. Look at the nature and severity of the crime.
2. Timing Counts – A conviction from 20 years ago probably holds less weight than something from last month. The older the offense, the less relevant it becomes.
3. Individual Assessments Are Key – Instead of issuing a blanket denial, consider the circumstances. Did the tenant complete rehabilitation? Are they gainfully employed and ready to be a responsible tenant? Do they have solid references? Basically, give people a fair shot.

Quick Tip: Applying a thoughtful screening process protects you from lawsuits and helps you find reliable tenants who may just need that second chance.

So, Can You Deny a Tenant with a Criminal Record?

Short answer: Yes, but it’s not that simple. You can deny an application if the criminal history demonstrates a clear risk to your property or community. For example:

• Crimes involving violence or property damage? Likely a deal-breaker.
• Non-violent misdemeanors from years ago? You might need to give it a second thought.

However, you cannot deny a tenant arbitrarily. If your reason for rejection isn’t based on safety or property protection, you could be accused of discrimination. And trust us, that’s a situation that neither you nor Nesbitt Realty wants to be in.

Creating a Fair and Legal Screening Policy

To protect yourself (and keep your hair from turning prematurely gray), follow these steps:

1. Set Clear, Consistent Screening Criteria – Put it in writing. Decide upfront which types of offenses you’ll consider disqualifying and for how long.
   • Example: Felonies related to violence or property damage within the last 5 years might be a valid reason for rejection.
2. Avoid Blanket Policies – Don’t automatically reject anyone with a criminal record. Evaluate each case individually.
3. Be Transparent – Make your policies clear to applicants. Let them know you’ll review criminal histories but give fair consideration to context and rehabilitation.
4. Document Everything – If you deny someone, keep thorough records of why the decision was made. If a rejected tenant questions you, you’ll have your facts ready.

Balancing Safety and Fairness: The Nesbitt Realty Approach

At Nesbitt Realty, we’re big fans of balance—like finding that sweet spot between rent affordability and a solid tenant. While safety is non-negotiable, we also understand that people grow, change, and deserve opportunities. That’s why a case-by-case approach is the name of the game.

Imagine a tenant named Joe. A decade ago, Joe made some poor decisions, did his time, and turned his life around. He now has stable employment, glowing references, and a sincere desire to rent your place. Should you deny him because of his past? Not necessarily. Joe might just end up being the best tenant you’ve ever had (the kind who pays rent on time and sends you a holiday card).

On the flip side, if an applicant’s history includes recent issues that signal a risk to your property, denying them is fair and reasonable. Just make sure your reasoning is based on facts and safety, not assumptions.

Final Thoughts

Renting to tenants with criminal records doesn’t have to be a legal or moral dilemma. By following HUD guidelines, applying fair policies, and approaching each applicant with an open mind, you can make sound decisions while staying on the right side of the law.

Here at Nesbitt Realty, we like to think of tenant screening as matchmaking: finding the right tenant for the right property. And sometimes, second chances make for the best success stories. After all, isn’t redemption what landlord-tenant relationships are all about? Well, that and paying rent on time… we really like that part. If all this legalese makes your head spin, don’t worry. Nesbitt Realty is here to help you navigate the ins and outs of tenant screening. We’ve got your back—and your properties’ too!

In the competitive rental market, shared amenities can make all the difference in attracting and retaining tenants. Multi-unit properties that provide thoughtful, well-maintained shared spaces often stand out as more desirable and can justify higher rents. Let’s explore the key benefits of offering shared amenities and how they can elevate your rental property’s appeal.

---

1. Enhanced Tenant Satisfaction

Shared amenities like fitness centers, laundry rooms, and community lounges contribute to a higher quality of life for tenants. These features save tenants time and money while fostering a sense of convenience.

• Example: A tenant no longer has to pay for a gym membership when your property has a fully equipped fitness center.

Happy tenants are more likely to renew leases, reducing turnover and saving you the hassle of frequent tenant searches.

---

2. Increased Property Value

Properties with attractive shared amenities often command higher rental rates and can even increase the overall market value of the building.

• Popular amenities:
  • Rooftop terraces with city views.
  • On-site co-working spaces for remote professionals.
  • Bike storage and repair stations.
  • Pet-friendly spaces like dog parks or grooming stations.

Well-chosen amenities can appeal to niche demographics, such as young professionals or pet owners, increasing your property’s desirability.

---

3. A Competitive Edge

In areas saturated with rental properties, amenities can set your building apart. Prospective tenants often compare listings, and properties with perks like swimming pools or free Wi-Fi in common areas are more likely to win over renters. Pro tip: Highlight these features prominently in your marketing materials. A photo of a sparkling pool or a trendy community lounge can be a showstopper.

---

4. Fostering a Community Atmosphere

Shared amenities encourage social interaction among tenants, creating a sense of community.

• Examples:
  • Outdoor grilling stations for summer cookouts.
  • Game rooms or movie theaters for casual hangouts.
  • Organized events in common spaces, like yoga classes or holiday parties.

When tenants feel connected to their neighbors, they’re more likely to stay longer and treat the property with respect.

---

5. Lower Maintenance Costs Per Tenant

While shared amenities require an initial investment and ongoing upkeep, they often reduce the overall maintenance burden. For example, a communal laundry facility is more cost-effective than maintaining individual washers and dryers in every unit.

Centralized amenities also make it easier to monitor and maintain equipment, ensuring everything stays in top condition.

---

6. Attracting Long-Term Tenants

Tenants are more likely to stick around if your property offers amenities that enhance their daily lives. Moving is expensive and inconvenient, and renters are less inclined to leave when they feel they’re getting good value for their rent.

---

A Nesbitt Realty Perspective on Shared Amenities

At Nesbitt Realty, we know that shared amenities can turn a property from “meh” to “must-have.” Imagine a tenant weighing their options between two properties: one has a drab parking lot, and the other has a rooftop deck with cozy fire pits and string lights. Which one do you think they’ll choose?

Shared amenities aren’t just perks; they’re investments in tenant happiness—and by extension, your bottom line.

---

7. Tips for Adding Amenities to Your Property

• Start small: Don’t feel pressured to add everything at once. A simple bike rack or picnic area can go a long way.
• Listen to tenants: Conduct surveys to find out which amenities they value most.
• Keep up with trends: Smart home features, eco-friendly additions like EV charging stations, and co-working spaces are increasingly popular.

---

Offering shared amenities is more than just a luxury; it’s a strategy that pays dividends in tenant retention, rental income, and property value. When tenants are proud of where they live, word-of-mouth and good reviews can make your property the talk of the town.

Looking for guidance on how to make the most of your multi-unit property? At Nesbitt Realty, we specialize in helping landlords like you create properties that tenants love. Let’s make your property the one renters are lining up to call home!

When it comes to rental property success, location isn’t just about a trendy zip code or proximity to good schools. Local transportation plays a starring role in attracting tenants and keeping your vacancy rates low. From public transit to walkability, let’s explore how transportation options can drive up (or down) demand for your rental property.

---

The Commuter's Dream: Public Transit Proximity

Properties near public transit options—like bus stops, subway stations, or commuter rails—tend to be magnets for tenants. Why? Because convenience is king. Tenants working in urban hubs or those without a vehicle will happily pay a premium for properties with easy access to reliable transportation.

Think of it this way: a rental near a metro stop might mean the difference between a 30-minute hassle-free commute and a grueling hour stuck in traffic. And if you’re lucky enough to own property near transit hubs, highlight this in your marketing materials—it could seal the deal faster than you can say “next stop.”

---

Walkability and Bikeability: The Urban Allure

Tenants today are increasingly drawn to walkable neighborhoods where grocery stores, coffee shops, and parks are just steps away. Bonus points if your rental is in a bike-friendly area, complete with bike lanes and storage options.

Properties in high walkability areas often see higher demand, as they appeal to eco-conscious tenants or those who simply love the idea of ditching the car for a stroll. If your property is in such a location, make it known. Use tools like Walk Score to highlight your rental’s accessibility perks.

---

The Suburban Spin: Parking and Car Accessibility

In suburban or rural settings, tenants are more likely to prioritize ample parking and easy access to highways. Nobody wants to deal with tight parking spaces or a 15-minute drive just to reach the interstate.

If your rental caters to suburban tenants, make sure the driveway is well-maintained, parking is hassle-free, and the local highways are easy to reach. Bonus points if you can mention proximity to gas stations, charging stations for EVs, or car repair shops.

---

Ride-Share Ready: The Digital Age Factor

With the rise of ride-sharing services like Uber and Lyft, some tenants may value properties located in areas where these services are readily available. While this might not replace the demand for public transit or personal parking, it’s a modern perk worth considering in your tenant appeal strategy.

---

Local Examples and Nesbitt Realty Flavor

Imagine this: Two similar properties—one is a cozy apartment tucked away in a charming cul-de-sac, but the nearest bus stop is a 20-minute walk uphill. The other is slightly older but located right next to a metro station with a Starbucks nearby. Guess which one will have tenants lining up?

At Nesbitt Realty, we know how local transportation shapes tenant decisions. We’ve seen properties soar in popularity (and price) because they’re close to everything tenants love. We also know that with great transportation comes the occasional headache, like parking wars or noise complaints. Don’t worry—we can help you navigate those too.

---

Final Stop: Why Transportation Matters

Transportation access isn’t just a checkbox on a rental listing—it’s a critical factor in determining your property’s appeal and rental value. Whether it’s public transit, walkable streets, or suburban convenience, understanding what tenants want in transportation can set your property apart.

Let Nesbitt Realty help you position your property for maximum tenant appeal, no matter where it’s located. After all, we’re just a call or click away—closer than the nearest metro, guaranteed!

Property managers wear many hats, but one of their more complex and vital roles arises when something goes wrong—like damage to a property. Managing property insurance claims effectively can save property owners significant time, stress, and financial losses. Here's a breakdown of how property managers play a crucial role in navigating insurance claims.

---

1. Immediate Response and Damage Mitigation

When disaster strikes—whether it’s a burst pipe, storm damage, or a fire—a property manager’s first priority is protecting the property and its tenants. This includes:

• Coordinating immediate repairs to prevent further damage.
• Documenting the damage with photos, videos, and written records.
• Notifying the insurance company promptly to begin the claims process.

Pro tip: Swift action can prevent claims from being denied due to delayed reporting or further avoidable damage.

---

2. Coordinating with Insurance Providers

Filing an insurance claim involves detailed paperwork and back-and-forth communication with insurers. Property managers ensure the process runs smoothly by:

• Providing all necessary documentation, such as repair estimates, receipts, and proof of damages.
• Acting as a liaison between the property owner and the insurance adjuster.
• Ensuring that all deadlines are met to avoid unnecessary delays.

It’s not just about filing forms; it’s about speaking the insurer’s language and avoiding missteps that could lead to a claim denial.

---

3. Overseeing Repairs and Restoration

After a claim is approved, the property manager steps into the role of project manager:

• Hiring reputable contractors and overseeing repair work to ensure quality and timely completion.
• Keeping the property owner informed about the progress and any unexpected developments.
• Ensuring that the repairs align with the coverage agreed upon by the insurer.

With their network of trusted professionals, property managers can streamline the restoration process, saving time and hassle for the owner.

---

4. Advocating for the Property Owner

Insurance claims can be complicated, and insurers may sometimes attempt to minimize payouts. A property manager:

• Advocates for fair compensation by thoroughly documenting damages and repair costs.
• Challenges undervalued settlements, ensuring the owner gets the coverage they’re entitled to.

Think of the property manager as both a buffer and a bulldog—keeping things calm but ready to push back when needed.

---

5. Keeping Tenants in the Loop

In multi-unit properties, tenants are often affected by property damage. A property manager handles tenant concerns by:

• Communicating timelines for repairs and temporary arrangements, if needed.
• Addressing tenant safety concerns and ensuring habitability standards are met.

Keeping tenants informed builds trust and reduces stress for everyone involved.

---

6. Post-Claim Management

Even after repairs are completed, the property manager’s work isn’t done. They review insurance payouts and repair invoices to ensure everything adds up. Additionally, they may reassess the property’s insurance policy to prevent future coverage gaps.

---

Why Hire a Property Manager for Insurance Claims?

Handling an insurance claim is a time-consuming and detailed process. Property managers bring expertise, organization, and professionalism, ensuring that property owners:

• Maximize their insurance payouts.
• Avoid costly mistakes or delays.
• Focus on other priorities while the manager handles the heavy lifting.

---

At Nesbitt Realty, we’re no strangers to insurance claims. Whether it’s a small leak or a large-scale disaster, we’ve seen it all and handled it with precision. From negotiating with insurers to making sure your tenants stay happy, we’ve got you covered.

When disaster strikes, Nesbitt Realty doesn’t just manage properties—we manage peace of mind.

If you’re a landlord or property manager, it’s only a matter of time before a tenant complains about noise—especially if nearby construction is involved. The symphony of jackhammers and bulldozers might be music to a contractor's ears, but it’s a tenant's nightmare. While you can’t stop the construction, you can handle the situation with empathy and a strategy. Let’s dig in!

---

Understanding Tenant Concerns

Noise complaints, especially from construction, are not just about minor inconvenience. Tenants may feel their peace, productivity, or sleep is compromised. It’s essential to acknowledge their concerns and show you’re on their side—even if you don’t control the source of the racket.

---

Step 1: Listen and Empathize

When a tenant complains, resist the urge to shrug it off. Take the time to listen, and let them know you understand. A simple “I hear you—literally and figuratively” can go a long way. Sometimes, tenants just want acknowledgment that their frustration is valid.

---

Step 2: Do Your Research

Find out what’s going on. Reach out to local authorities or construction managers to understand:

• The project timeline
• The hours when construction noise is expected
• Whether the project is adhering to noise ordinances

Being informed helps you communicate more effectively with your tenants.

---

Step 3: Mitigate the Impact

While you can’t stop the construction, there are steps you can take to help your tenants cope:

• Soundproofing Measures: Offer weatherstripping or heavier curtains to dampen the noise. It’s a small investment for a big relief.
• Alternative Workspaces: If your property has shared spaces, suggest quieter areas tenants can use during the day.
• Good Neighbor Agreements: Some contractors are willing to adjust their schedule slightly to avoid peak annoyance hours—like early mornings or weekends.

---

Step 4: Communicate Regularly

Keep tenants updated. Let them know what you’ve learned about the construction timeline and any steps being taken to minimize the noise. Regular updates, even if it’s just, “I followed up, and here’s what they said,” show tenants you’re actively advocating for them.

---

Step 5: Compensation as a Last Resort

If the noise is truly unbearable and tenants threaten to leave, consider negotiating a temporary rent reduction or offering a goodwill gesture. A small discount or a gift card can maintain goodwill and reduce turnover—a much costlier issue.

---

Nesbitt Realty’s Take

At Nesbitt Realty, we know that managing noise complaints can feel like being stuck in traffic next to a jackhammer. But it’s all about turning down the volume on frustration with proactive communication and creative solutions. Remember, a little empathy and effort go a long way in keeping your tenants happy.

If you need help managing tenant complaints—or avoiding them altogether—give us a call. We’re here to make property management less noisy for you.

At Nesbitt Realty, we’ve seen it all—tenants who think resetting the breaker is the same as fixing the wiring, landlords who assume “old-fashioned charm” means sticking with 1970s outlets, and even pets who nibble on cords like they’re snacks. One thing we know for sure: electrical inspections are no joke.

Regular electrical inspections are a vital part of property management, not just to avoid tenant complaints but to keep everyone safe (and to keep your property from resembling a science experiment gone wrong).

---

Why You Need Inspections (Even If It’s Not in the Lease)

Let’s face it—tenants don’t usually come equipped with engineering degrees. They’re more likely to overload an outlet with gaming consoles, toasters, and, oh, maybe a lava lamp for good measure. An electrical inspection ensures your property’s wiring can handle the modern tenant's lifestyle.

Regular checks can prevent:

• Fire Hazards: Faulty wiring is a leading cause of house fires. Spoiler alert: smoky walls and blackened furniture don’t add to your property's charm.
• Expensive Repairs: Small problems like frayed wires or overloaded circuits can turn into major repairs faster than you can say “tenant maintenance request.”
• Tenant Grievances: Let’s be honest—tenants aren’t shy about complaining when the lights flicker during their Netflix binge.

---

When Should You Schedule Inspections?

The team at Nesbitt Realty suggests regular electrical inspections every few years—or more frequently if you own an older property. Think of it like taking your car for an oil change but way less messy. Here are key times to call in the pros:

1. Before New Tenants Move In: First impressions matter. And "Oops, don’t plug in your hairdryer while the microwave’s running" isn’t exactly the welcome message you want to send.
2. After Major Renovations: Updated kitchens and baths are fabulous—until they trip every breaker in the house.
3. If Tenants Report Issues: A hot outlet or flickering lights could mean trouble brewing. Trust us, ignoring it won’t make it go away.

---

The Nesbitt Way of Keeping Sparks in the Romance, Not the Wiring

At Nesbitt Realty, we love to keep things running smoothly (and safely). Part of our job is to make sure our landlords know when it’s time to call an electrician. Sure, we’ve got jokes about rewiring, but this is one area where we’re 100% serious.

Keeping tenants happy, safe, and grounded (literally, in this case) is always a win. So if your property hasn’t had an inspection recently—or if your tenants start using extension cords like décor—give us a call. After all, your property's value shouldn’t go up in smoke.