If you’re a landlord or property manager, it’s only a matter of time before a tenant complains about noise—especially if nearby construction is involved. The symphony of jackhammers and bulldozers might be music to a contractor's ears, but it’s a tenant's nightmare. While you can’t stop the construction, you can handle the situation with empathy and a strategy. Let’s dig in!
Understanding Tenant Concerns
Noise complaints, especially from construction, are not just about minor inconvenience. Tenants may feel their peace, productivity, or sleep is compromised. It’s essential to acknowledge their concerns and show you’re on their side—even if you don’t control the source of the racket.
Step 1: Listen and Empathize
When a tenant complains, resist the urge to shrug it off. Take the time to listen, and let them know you understand. A simple “I hear you—literally and figuratively” can go a long way. Sometimes, tenants just want acknowledgment that their frustration is valid.
Step 2: Do Your Research
Find out what’s going on. Reach out to local authorities or construction managers to understand:
- The project timeline
- The hours when construction noise is expected
- Whether the project is adhering to noise ordinances
Being informed helps you communicate more effectively with your tenants.
Step 3: Mitigate the Impact
While you can’t stop the construction, there are steps you can take to help your tenants cope:
- Soundproofing Measures: Offer weatherstripping or heavier curtains to dampen the noise. It’s a small investment for a big relief.
- Alternative Workspaces: If your property has shared spaces, suggest quieter areas tenants can use during the day.
- Good Neighbor Agreements: Some contractors are willing to adjust their schedule slightly to avoid peak annoyance hours—like early mornings or weekends.
Step 4: Communicate Regularly
Keep tenants updated. Let them know what you’ve learned about the construction timeline and any steps being taken to minimize the noise. Regular updates, even if it’s just, “I followed up, and here’s what they said,” show tenants you’re actively advocating for them.
Step 5: Compensation as a Last Resort
If the noise is truly unbearable and tenants threaten to leave, consider negotiating a temporary rent reduction or offering a goodwill gesture. A small discount or a gift card can maintain goodwill and reduce turnover—a much costlier issue.
Nesbitt Realty’s Take
At Nesbitt Realty, we know that managing noise complaints can feel like being stuck in traffic next to a jackhammer. But it’s all about turning down the volume on frustration with proactive communication and creative solutions. Remember, a little empathy and effort go a long way in keeping your tenants happy.
If you need help managing tenant complaints—or avoiding them altogether—give us a call. We’re here to make property management less noisy for you.
