Ready to put together a tenant handbook that’ll save you and your tenants from countless emails and “forgotten” rules? Here’s how to make one that’s clear, comprehensive, and even fun enough to not be “lost” in a drawer somewhere!
1. Welcome to the Adventure!
Start off with a friendly welcome, making sure tenants know they’re in good hands with you. Sprinkle in a little humor—like a “house survival guide”—to let them know this isn’t your typical “rule book.” It’s a guide to happy living.
2. House Rules Without the Fine Print
Give them the lowdown on house rules, like quiet hours and guest policies, without sounding like a drill sergeant. Instead of saying “NO loud noise,” maybe try, “Feel free to belt out show tunes before 10 PM—just remember, walls have ears!”
3. The Secret to Staying in Good Graces: Maintenance Requests
Nobody loves a surprise plumbing issue, but knowing how to handle it helps. Include your process for repair requests and note any “DIY Don’ts.” Encourage tenants to reach out early (before the issue turns into a DIY disaster).
4. Rent Payment 101 (a.k.a. How to Avoid Awkward Reminders)
Outline how and when rent is due, but keep it light. We’re here to help, but a “friendly nudge” at the beginning is way more fun than a serious email about late fees.
5. Emergency “Break Glass in Case of” Protocols
Tenants might never need them (fingers crossed!), but it’s comforting to have emergency contacts and steps handy. Make it straightforward and clear where they can find these numbers quickly.
6. Shared Space Etiquette for the Socially Savvy
Got a pool? Gym? Communal laundry? A few kind reminders here on sharing is caring helps keep the peace. No one loves seeing an empty detergent bottle left behind, so a little humor goes a long way.
7. Wrap Up with a Wave and a Smile
End the handbook with a friendly reminder that you’re around if they need you. A quick “Reach out if you have questions—we’re just a message away!” is the perfect send-off.
Creating a tenant handbook doesn’t have to feel like writing a rule book. It’s your chance to make a great first impression and build a positive tenant experience from day one. Happy handbook making!
David is a Property Management Assistant at Nesbitt Realty, a family-owned and operated real estate company known for its unwavering commitment to providing top-notch service.
David holds a law degree, although he is not currently licensed to practice law in Virginia. His legal background equips him with a unique perspective and skill set that enhances his role in property management.
Outside of his professional responsibilities, David enjoys engaging in creative writing and staying active by playing soccer. His diverse interests contribute to a well-rounded approach to his work and personal life.
