Communications With The Tenant

One of the most critical services that a property manager in Browntown performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Browntown typically ask to change rules, or ask for other special requests. The property manager knows the lease and knows why the lease provisions are there in the first place. A renter can ambush an uniformed property owner at a moment of ignorance causing the rental investor to give into a request that is counter to the owner's own interests.

The result of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will appeal every question to the rental investor, which cost the owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the landlord to overrule our work.