Communications With The Tenant

One of the primary duties that a property management professional in Browntown performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to deny any direct contact with the tenant. Important advice for rental investors: never share your contact information with the tenant.

Renters in Browntown often ask to change rules, or make other special requests. The property manager knows the lease and knows why the rules exist. A tenant can ambush an uniformed owner at a moment of weakness causing the property owner to give into a request that is against the landlord's own interests.

The consequence of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal every question to the owner, which cost the property owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the tenant is going to ask the property owner to second-guess our work.