Communications With The Tenant

One of the most critical duties that your property management professional in Features performs is providing a level of separation between the renter and the property owner. The best practice is for the rental investor to avoid any direct contact with the renter. Important tip for owners: never share your contact information with the tenant.

Tenants in Features will often ask to change lease provisions, or ask for other special requests. The property manager knows the rules and knows why the lease provisions are there. A tenant can ambush an uniformed owner at a moment of ignorance causing the landlord to grant a request that is counter to the rental investor's own interests.

The result of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take all matters to the rental investor, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with unreasonable requests.

 

We're paid to be your protect the rental investor's interests. It's harder to do that job when the renter is going to ask the rental investor to second-guess our work.