Communications With The Tenant

One of the most important services that your property management professional in Features performs is providing a level of separation between the tenant and the owner. The best practice is for the owner to avoid any direct contact with the renter. Important advice for landlords: never share your contact information with the renter.

Renters in Features may ask to bend lease provisions, or make other special requests. The property management expert knows the rules and knows why the rules are there in the first place. A renter can catch an uniformed owner at a moment of ignorance causing the property owner to grant a request that is counter to the owner's own interests.

The consequence of acceding to what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is an opportunity to appeal, the tenant will appeal every question to the rental investor, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at odd hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's harder to do that job when the tenant is going to ask the landlord to overrule our work.