Communications With The Tenant

One of the important duties that any property management expert in Features performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to deny any direct contact with the renter. Important advice for property owners: never share your contact information with the tenant.

Renters in Features often ask to change lease provisions, or ask for other special requests. The property management expert knows the lease and knows why the rules are there. A tenant can catch an uniformed owner at a moment of ignorance causing the owner to give into a request that is against the landlord's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will take all matters to the landlord, which cost the rental investor time and effort.

Renters will use contact with the property owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the property owner's interests. It's harder to do that job when the tenant is going to ask the owner to overrule our work.