Communications With The Tenant

Managing interactions with a renter in Features

One of the most important services that a property management professional in Features performs is providing a level of separation between the tenant and the property owner. The best practice is for the landlord to deny any direct contact with the renter. Important advice for rental investors: never share your contact information with the renter.

Renters in Features will often ask to bend rules, or ask for other special requests. The property management professional knows the lease and knows why the lease provisions exist. A tenant can ambush an uniformed owner at a moment of weakness causing the landlord to grant a request that is against the owner's own interests.

The consequence of acceding to what appears to be simple favor can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will take all matters to the property owner, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at odd hours or with various requests.


We're paid to be your defend the landlord's interests. It's harder to achieve that goal when the renter is going to ask the rental investor to overrule our work.