Communications With The Tenant

One of the primary services that any property manager in Toms Brook performs is providing a level of separation between the renter and the landlord. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for property owners: never share your contact information with the tenant.

Tenants in Toms Brook often ask to change rules, or ask for other special requests. The property manager knows the lease and knows why the rules exist. A tenant can catch an uniformed owner at a moment of weakness causing the owner to grant a request that is against the owner's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will take every question to the property owner, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with various requests.

 

We're paid to be your defend the property owner's interests. It's more difficult to do that job when the tenant is going to ask the landlord to second-guess our work.