Communications With The Tenant

One of the most important duties that a property manager in Northern Virginia performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for property owners: never share your contact information with the tenant.

Renters in Northern Virginia may ask to bend lease provisions, or make other special requests. The property manager knows the rules and knows why the rules exist. A renter can catch an uniformed property owner at a moment of weakness causing the landlord to grant a request that is against the landlord's own interests.

The result of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal all matters to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to do that job when the renter is going to ask the rental investor to overrule our work.