Communications With The Tenant

One of the primary services that a property management expert in Features performs is providing a level of separation between the renter and the property owner. The best practice is for the rental investor to deny any direct contact with the renter. Important advice for owners: never share your contact information with the tenant.

Tenants in Features may ask to change lease provisions, or make other special requests. The property management expert knows the rules and knows why the rules are there in the first place. A renter can catch an uniformed landlord at a moment of weakness causing the landlord to give into a request that is against the rental investor's own interests.

The consequence of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the tenant will take all matters to the landlord, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the tenant is going to ask the rental investor to overrule our work.