Communications With The Tenant

One of the most critical services that a property management professional in Northern Virginia performs is providing a level of separation between the renter and the landlord. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the renter.

Renters in Northern Virginia often ask to break rules, or ask for other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A tenant can ambush an uniformed owner at a moment of ignorance causing the landlord to grant a request that is counter to the landlord's own interests.

The result of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will appeal all matters to the landlord, which cost the owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at unreasonable hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's more difficult to do that job when the renter is going to ask the landlord to second-guess our work.