Communications With The Tenant

One of the most critical duties that any property manager in Northern Virginia performs is providing a level of separation between the renter and the landlord. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for property owners: never share your contact information with the tenant.

Renters in Northern Virginia will often ask to change rules, or make other special requests. The property management expert knows the rules and knows why the lease provisions are there in the first place. A tenant can ambush an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is counter to the landlord's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will take every question to the rental investor, which cost the rental investor time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at strange hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's more difficult to achieve that goal when the tenant is going to ask the property owner to second-guess our work.