Communications With The Tenant

One of the most important services that any property management professional in Northern Virginia performs is providing a level of separation between the renter and the landlord. The best practice is for the owner to deny any direct contact with the tenant. Important advice for property owners: never share your contact information with the renter.

Renters in Northern Virginia will often ask to bend rules, or make other special requests. The property manager knows the rules and knows why the rules are there. A tenant can catch an uniformed rental investor at a moment of ignorance causing the property owner to grant a request that is against the owner's own interests.

The result of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will take every question to the rental investor, which cost the rental investor time and effort.

Renters will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with various requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the tenant is going to ask the owner to overrule our work.