Communications With The Tenant

One of the primary services that your property manager in Northern Virginia performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to avoid any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the renter.

Tenants in Northern Virginia will often ask to change rules, or ask for other special requests. The property manager knows the rules and knows why the rules are there. A tenant can ambush an uniformed landlord at a moment of ignorance causing the landlord to give into a request that is counter to the owner's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will take every question to the property owner, which cost the property owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's harder to do that job when the tenant is going to ask the property owner to overrule our work.