Communications With The Tenant

One of the most critical services that your property manager in Features performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to deny any direct contact with the tenant. Important advice for property owners: never share your contact information with the renter.

Tenants in Features will often ask to change rules, or make other special requests. The property management expert knows the rules and knows why the rules are there. A renter can catch an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is counter to the property owner's own interests.

The consequence of giving into a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the renter will take all matters to the rental investor, which cost the landlord time and effort.

Tenants will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the renter is going to ask the landlord to overrule our work.