Communications With The Tenant

One of the most critical duties that any property manager in Mount Jackson performs is providing a level of separation between the renter and the landlord. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for property owners: never share your contact information with the tenant.

Tenants in Mount Jackson will often ask to bend lease provisions, or ask for other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A renter can ambush an uniformed owner at a moment of weakness causing the landlord to give into a request that is against the landlord's own interests.

The consequence of acceding to what appears to be simple favor can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take all matters to the landlord, which cost the owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at strange hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's harder to do that job when the tenant is going to ask the landlord to second-guess our work.