Communications With The Tenant

One of the most critical services that a property manager in Mount Jackson performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to deny any direct contact with the tenant. Important tip for owners: never share your contact information with the tenant.

Tenants in Mount Jackson typically ask to bend rules, or ask for other special requests. The property manager knows the rules and knows why the lease provisions are there. A tenant can catch an uniformed landlord at a moment of weakness causing the rental investor to give into a request that is against the property owner's own interests.

The consequence of acceding to a seemingly simple request can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal every question to the property owner, which cost the rental investor time and effort.

Renters will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with unreasonable requests.

 

We're paid to be your defend the owner's interests. It's more difficult to do that job when the renter is going to ask the rental investor to second-guess our work.