Communications With The Tenant

One of the most critical services that any property management professional in Rockingham performs is providing a level of separation between the renter and the property owner. The best practice is for the property owner to deny any direct contact with the tenant. Important tip for property owners: never share your contact information with the tenant.

Renters in Rockingham typically ask to break rules, or ask for other special requests. The property management professional knows the lease and knows why the lease provisions are there in the first place. A renter can ambush an uniformed landlord at a moment of weakness causing the landlord to give into a request that is counter to the owner's own interests.

The result of giving into what appears to be simple request can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will take all matters to the property owner, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your protect the rental investor's interests. It's more difficult to do that job when the renter is going to ask the landlord to overrule our work.