Communications With The Tenant

One of the primary services that any property manager in Rockingham performs is providing a level of separation between the renter and the property owner. The best practice is for the rental investor to avoid any direct contact with the tenant. Important tip for owners: never share your contact information with the renter.

Tenants in Rockingham often ask to break rules, or make other special requests. The property manager knows the lease and knows why the rules exist. A tenant can catch an uniformed landlord at a moment of weakness causing the owner to grant a request that is counter to the rental investor's own interests.

The consequence of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal every question to the property owner, which cost the rental investor time and effort.

Renters will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with various requests.

 

We're paid to be your protect the rental investor's interests. It's harder to do that job when the renter is going to ask the property owner to overrule our work.