Communications With The Tenant

One of the primary services that any property manager in Rockingham performs is providing a level of separation between the tenant and the property owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important tip for owners: never share your contact information with the renter.

Renters in Rockingham typically ask to break rules, or make other special requests. The property manager knows the lease and knows why the lease provisions exist. A tenant can catch an uniformed owner at a moment of weakness causing the property owner to grant a request that is counter to the property owner's own interests.

The result of acceding to what appears to be simple request can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will take every question to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your protect the rental investor's interests. It's harder to achieve that goal when the tenant is going to ask the owner to second-guess our work.