Communications With The Tenant

One of the primary services that your property manager in Washington performs is providing a level of separation between the tenant and the property owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important tip for owners: never share your contact information with the tenant.

Renters in Washington will often ask to bend rules, or ask for other special requests. The property manager knows the lease and knows why the rules are there in the first place. A renter can ambush an uniformed property owner at a moment of weakness causing the landlord to grant a request that is against the owner's own interests.

The consequence of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the renter will take every question to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the rental investor's interests. It's harder to achieve that goal when the renter is going to ask the owner to overrule our work.