Communications With The Tenant

One of the most critical services that any property management professional in Washington performs is providing a level of separation between the tenant and the rental investor. The best practice is for the landlord to deny any direct contact with the renter. Important tip for landlords: never share your contact information with the renter.

Renters in Washington often ask to change lease provisions, or make other special requests. The property manager knows the rules and knows why the lease provisions exist. A tenant can ambush an uniformed rental investor at a moment of ignorance causing the landlord to give into a request that is counter to the rental investor's own interests.

The consequence of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will appeal all matters to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's harder to achieve that goal when the renter is going to ask the owner to second-guess our work.