Communications With The Tenant

One of the important services that a property management professional in Washington performs is providing a level of separation between the tenant and the landlord. The best practice is for the rental investor to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Washington often ask to bend lease provisions, or ask for other special requests. The property management professional knows the lease and knows why the rules are there. A renter can ambush an uniformed owner at a moment of ignorance causing the rental investor to give into a request that is against the owner's own interests.

The result of giving into a seemingly simple favor can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will appeal all matters to the owner, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's harder to achieve that goal when the tenant is going to ask the rental investor to overrule our work.