Communications With The Tenant

One of the most critical duties that any property management professional in Washington performs is providing a level of separation between the renter and the rental investor. The best practice is for the owner to deny any direct contact with the renter. Important tip for rental investors: avoid sharing your contact information with the renter.

Tenants in Washington often ask to bend lease provisions, or make other special requests. The property management expert knows the lease and knows why the lease provisions are there. A tenant can catch an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is against the rental investor's own interests.

The result of acceding to a seemingly simple request can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will take every question to the owner, which cost the landlord time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the tenant is going to ask the owner to second-guess our work.