Communications With The Tenant

One of the important services that a property management professional in Boston performs is providing a level of separation between the tenant and the rental investor. The best practice is for the rental investor to avoid any direct contact with the tenant. Important tip for owners: never share your contact information with the tenant.

Tenants in Boston typically ask to change lease provisions, or make other special requests. The property management expert knows the lease and knows why the rules exist. A renter can ambush an uniformed property owner at a moment of ignorance causing the landlord to grant a request that is against the owner's own interests.

The result of acceding to what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal all matters to the property owner, which cost the rental investor time and effort.

Renters will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with various requests.

 

We're paid to be your defend the owner's interests. It's harder to achieve that goal when the tenant is going to ask the owner to overrule our work.