Communications With The Tenant

One of the most critical duties that a property manager in Boston performs is providing a level of separation between the renter and the landlord. The best practice is for the property owner to avoid any direct contact with the tenant. Important tip for rental investors: avoid sharing your contact information with the renter.

Tenants in Boston typically ask to bend rules, or make other special requests. The property management professional knows the rules and knows why the rules exist. A tenant can catch an uniformed rental investor at a moment of ignorance causing the rental investor to give into a request that is counter to the property owner's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the renter will appeal every question to the owner, which cost the owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at odd hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's harder to do that job when the tenant is going to ask the owner to overrule our work.