Communications With The Tenant

One of the most important duties that any property manager in Boston performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to deny any direct contact with the renter. Important tip for landlords: avoid sharing your contact information with the renter.

Renters in Boston often ask to change rules, or ask for other special requests. The property management expert knows the lease and knows why the rules are there. A renter can catch an uniformed rental investor at a moment of ignorance causing the landlord to give into a request that is counter to the rental investor's own interests.

The consequence of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the renter will appeal every question to the landlord, which cost the rental investor time and effort.

Renters will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with various requests.

 

We're paid to be your defend the rental investor's interests. It's harder to do that job when the tenant is going to ask the rental investor to second-guess our work.