Communications With The Tenant

One of the primary services that any property management professional in Boston performs is providing a level of separation between the renter and the owner. The best practice is for the property owner to avoid any direct contact with the renter. Important tip for rental investors: never share your contact information with the tenant.

Renters in Boston will often ask to break rules, or make other special requests. The property manager knows the rules and knows why the rules are there in the first place. A tenant can catch an uniformed property owner at a moment of weakness causing the rental investor to give into a request that is against the landlord's own interests.

The consequence of acceding to a seemingly simple request can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will appeal all matters to the owner, which cost the landlord time and effort.

Tenants will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at unreasonable hours or with various requests.

 

We're paid to be your defend the landlord's interests. It's more difficult to achieve that goal when the renter is going to ask the property owner to overrule our work.