Communications With The Tenant

One of the most critical duties that a property management professional in Triangle performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for landlords: avoid sharing your contact information with the tenant.

Renters in Triangle will often ask to bend rules, or make other special requests. The property management professional knows the rules and knows why the rules exist. A renter can catch an uniformed landlord at a moment of ignorance causing the property owner to grant a request that is against the property owner's own interests.

The result of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will take all matters to the landlord, which cost the landlord time and effort.

Renters will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with various requests.

 

We're paid to be your protect the rental investor's interests. It's harder to achieve that goal when the tenant is going to ask the owner to second-guess our work.