Communications With The Tenant

One of the primary services that your property management professional in Triangle performs is providing a level of separation between the tenant and the property owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the tenant.

Renters in Triangle will often ask to bend rules, or make other special requests. The property manager knows the rules and knows why the lease provisions exist. A tenant can catch an uniformed owner at a moment of ignorance causing the owner to grant a request that is against the property owner's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal all matters to the owner, which cost the rental investor time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with various requests.

 

We're paid to be your defend the owner's interests. It's more difficult to do that job when the tenant is going to ask the rental investor to second-guess our work.