Communications With The Tenant

One of the primary duties that your property manager in Triangle performs is providing a level of separation between the tenant and the property owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for landlords: never share your contact information with the tenant.

Renters in Triangle will often ask to bend lease provisions, or make other special requests. The property management professional knows the rules and knows why the rules are there in the first place. A renter can catch an uniformed owner at a moment of weakness causing the owner to grant a request that is counter to the property owner's own interests.

The consequence of giving into a seemingly simple request can be disastrous. Furthermore, once the renter believes there is an opportunity to appeal, the renter will take every question to the owner, which cost the landlord time and effort.

Tenants will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at odd hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's harder to achieve that goal when the renter is going to ask the owner to second-guess our work.