Communications With The Tenant

One of the important duties that your property manager in Triangle performs is providing a level of separation between the renter and the property owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for rental investors: avoid sharing your contact information with the tenant.

Renters in Triangle will often ask to change rules, or make other special requests. The property manager knows the rules and knows why the lease provisions are there. A tenant can catch an uniformed landlord at a moment of ignorance causing the rental investor to give into a request that is against the landlord's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal all matters to the property owner, which cost the rental investor time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to second-guess our work.