Communications With The Tenant

One of the primary duties that any property manager in Southbridge performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for landlords: avoid sharing your contact information with the tenant.

Renters in Southbridge will often ask to change lease provisions, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions are there in the first place. A tenant can catch an uniformed rental investor at a moment of weakness causing the owner to grant a request that is against the rental investor's own interests.

The result of giving into a seemingly simple request can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will appeal all matters to the owner, which cost the property owner time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the property owner to second-guess our work.