Communications With The Tenant

One of the primary duties that a property manager in Broad Run performs is providing a level of separation between the renter and the rental investor. The best practice is for the owner to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Tenants in Broad Run often ask to break rules, or make other special requests. The property management professional knows the rules and knows why the rules exist. A renter can catch an uniformed landlord at a moment of ignorance causing the property owner to give into a request that is against the landlord's own interests.

The result of acceding to what appears to be simple favor can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal every question to the owner, which cost the landlord time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at strange hours or with various requests.

 

We're paid to be your protect the rental investor's interests. It's more difficult to do that job when the renter is going to ask the property owner to overrule our work.