Communications With The Tenant

One of the most important services that a property management professional in Broad Run performs is providing a level of separation between the renter and the property owner. The best practice is for the property owner to avoid any direct contact with the tenant. Important tip for rental investors: avoid sharing your contact information with the tenant.

Renters in Broad Run typically ask to bend lease provisions, or ask for other special requests. The property management professional knows the lease and knows why the lease provisions exist. A renter can catch an uniformed rental investor at a moment of ignorance causing the landlord to give into a request that is against the property owner's own interests.

The result of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will appeal every question to the rental investor, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to second-guess our work.