Communications With The Tenant

One of the primary services that any property manager in Shenandoah performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to deny any direct contact with the tenant. Important advice for rental investors: avoid sharing your contact information with the renter.

Tenants in Shenandoah typically ask to break lease provisions, or make other special requests. The property manager knows the rules and knows why the lease provisions exist. A renter can catch an uniformed property owner at a moment of ignorance causing the owner to give into a request that is counter to the rental investor's own interests.

The consequence of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will take every question to the property owner, which cost the rental investor time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with various requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to do that job when the renter is going to ask the landlord to second-guess our work.