Communications With The Tenant

One of the most important duties that any property management professional in Shenandoah performs is providing a level of separation between the renter and the landlord. The best practice is for the landlord to avoid any direct contact with the renter. Important advice for landlords: avoid sharing your contact information with the renter.

Tenants in Shenandoah often ask to change lease provisions, or make other special requests. The property management professional knows the rules and knows why the rules exist. A renter can catch an uniformed property owner at a moment of weakness causing the rental investor to give into a request that is counter to the rental investor's own interests.

The result of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will appeal every question to the rental investor, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at strange hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to do that job when the tenant is going to ask the landlord to overrule our work.