Communications With The Tenant

One of the primary duties that any property manager in Shenandoah performs is providing a level of separation between the tenant and the rental investor. The best practice is for the landlord to deny any direct contact with the tenant. Important tip for rental investors: avoid sharing your contact information with the tenant.

Renters in Shenandoah often ask to bend rules, or ask for other special requests. The property management professional knows the lease and knows why the rules are there in the first place. A renter can ambush an uniformed rental investor at a moment of weakness causing the rental investor to give into a request that is counter to the property owner's own interests.

The consequence of acceding to what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal every question to the property owner, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's more difficult to do that job when the renter is going to ask the landlord to overrule our work.