Communications With The Tenant

One of the most important duties that a property manager in Shenandoah performs is providing a level of separation between the tenant and the property owner. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for property owners: avoid sharing your contact information with the renter.

Tenants in Shenandoah may ask to break rules, or ask for other special requests. The property manager knows the rules and knows why the rules exist. A renter can catch an uniformed rental investor at a moment of weakness causing the property owner to give into a request that is counter to the landlord's own interests.

The consequence of giving into a seemingly simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will take every question to the landlord, which cost the rental investor time and effort.

Renters will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to do that job when the tenant is going to ask the property owner to overrule our work.