Communications With The Tenant

One of the most important duties that a property management professional in Northern Virginia performs is providing a level of separation between the tenant and the landlord. The best practice is for the owner to avoid any direct contact with the renter. Important tip for property owners: avoid sharing your contact information with the tenant.

Renters in Northern Virginia often ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules are there in the first place. A tenant can catch an uniformed rental investor at a moment of ignorance causing the rental investor to give into a request that is counter to the owner's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal all matters to the property owner, which cost the landlord time and effort.

Tenants will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to do that job when the renter is going to ask the property owner to second-guess our work.