Communications With The Tenant

One of the most critical duties that a property management professional in Clear Brook performs is providing a level of separation between the tenant and the owner. The best practice is for the property owner to deny any direct contact with the tenant. Important tip for property owners: never share your contact information with the renter.

Tenants in Clear Brook may ask to bend rules, or ask for other special requests. The property manager knows the lease and knows why the rules are there. A renter can catch an uniformed rental investor at a moment of ignorance causing the rental investor to grant a request that is against the property owner's own interests.

The consequence of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will appeal every question to the owner, which cost the property owner time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at strange hours or with various requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the property owner to overrule our work.