Communications With The Tenant

One of the most important duties that any property management professional in Clear Brook performs is providing a level of separation between the tenant and the rental investor. The best practice is for the landlord to deny any direct contact with the renter. Important advice for owners: avoid sharing your contact information with the tenant.

Tenants in Clear Brook may ask to change lease provisions, or ask for other special requests. The property manager knows the lease and knows why the lease provisions are there in the first place. A tenant can catch an uniformed owner at a moment of weakness causing the rental investor to grant a request that is against the property owner's own interests.

The consequence of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will take all matters to the property owner, which cost the landlord time and effort.

Renters will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at unreasonable hours or with crazy requests.

 

We're paid to be your defend the property owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to second-guess our work.