Communications With The Tenant

One of the important duties that your property management professional in West Springfield performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to avoid any direct contact with the renter. Important tip for landlords: avoid sharing your contact information with the tenant.

Renters in West Springfield often ask to change rules, or make other special requests. The property manager knows the rules and knows why the lease provisions exist. A renter can catch an uniformed owner at a moment of ignorance causing the landlord to give into a request that is against the landlord's own interests.

The consequence of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the renter will appeal every question to the owner, which cost the property owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's harder to achieve that goal when the renter is going to ask the landlord to second-guess our work.