Communications With The Tenant

One of the most important services that your property manager in Northern Virginia performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to deny any direct contact with the tenant. Important advice for rental investors: never share your contact information with the tenant.

Tenants in Northern Virginia typically ask to bend rules, or make other special requests. The property manager knows the lease and knows why the rules exist. A tenant can ambush an uniformed owner at a moment of ignorance causing the property owner to grant a request that is against the property owner's own interests.

The consequence of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will take all matters to the owner, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the tenant is going to ask the owner to overrule our work.