Communications With The Tenant

One of the most critical duties that any property management professional in Northern Virginia performs is providing a level of separation between the tenant and the landlord. The best practice is for the property owner to deny any direct contact with the tenant. Important advice for rental investors: never share your contact information with the tenant.

Renters in Northern Virginia may ask to change rules, or make other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A renter can ambush an uniformed owner at a moment of weakness causing the owner to give into a request that is against the landlord's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the tenant will appeal all matters to the rental investor, which cost the rental investor time and effort.

Tenants will use contact with the property owner to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at odd hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's harder to do that job when the tenant is going to ask the landlord to second-guess our work.