Communications With The Tenant

One of the primary services that a property manager in Vienna performs is providing a level of separation between the renter and the property owner. The best practice is for the rental investor to deny any direct contact with the renter. Important tip for owners: avoid sharing your contact information with the renter.

Renters in Vienna typically ask to change rules, or make other special requests. The property management professional knows the lease and knows why the lease provisions are there in the first place. A tenant can catch an uniformed owner at a moment of ignorance causing the owner to grant a request that is against the landlord's own interests.

The consequence of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal every question to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's harder to do that job when the tenant is going to ask the property owner to second-guess our work.