Communications With The Tenant

One of the most critical duties that a property management professional in Springfield performs is providing a level of separation between the tenant and the property owner. The best practice is for the property owner to deny any direct contact with the tenant. Important advice for rental investors: never share your contact information with the renter.

Tenants in Springfield often ask to bend lease provisions, or make other special requests. The property management professional knows the lease and knows why the lease provisions are there in the first place. A renter can catch an uniformed owner at a moment of ignorance causing the owner to give into a request that is counter to the owner's own interests.

The result of acceding to a seemingly simple request can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will take every question to the owner, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with crazy requests.

 

We're paid to be your defend the property owner's interests. It's more difficult to do that job when the renter is going to ask the owner to second-guess our work.