Communications With The Tenant

One of the most critical services that any property management professional in Springfield performs is providing a level of separation between the renter and the property owner. The best practice is for the landlord to avoid any direct contact with the renter. Important advice for owners: avoid sharing your contact information with the tenant.

Renters in Springfield may ask to break lease provisions, or make other special requests. The property manager knows the lease and knows why the lease provisions are there. A tenant can catch an uniformed landlord at a moment of ignorance causing the landlord to grant a request that is counter to the landlord's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal every question to the owner, which cost the owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's more difficult to do that job when the tenant is going to ask the property owner to second-guess our work.