Communications With The Tenant

One of the most critical duties that your property management professional in Springfield performs is providing a level of separation between the renter and the landlord. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the tenant.

Tenants in Springfield will often ask to bend lease provisions, or make other special requests. The property manager knows the rules and knows why the lease provisions exist. A renter can ambush an uniformed rental investor at a moment of weakness causing the landlord to give into a request that is against the landlord's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will take all matters to the rental investor, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at odd hours or with unreasonable requests.

 

We're paid to be your defend the rental investor's interests. It's harder to do that job when the tenant is going to ask the owner to overrule our work.