Communications With The Tenant

One of the most critical duties that any property manager in Springfield performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to deny any direct contact with the tenant. Important tip for owners: never share your contact information with the tenant.

Tenants in Springfield may ask to change lease provisions, or ask for other special requests. The property management professional knows the lease and knows why the lease provisions are there. A tenant can catch an uniformed owner at a moment of weakness causing the landlord to give into a request that is counter to the property owner's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take all matters to the rental investor, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at odd hours or with unreasonable requests.

 

We're paid to be your protect the rental investor's interests. It's more difficult to do that job when the renter is going to ask the rental investor to overrule our work.