Communications With The Tenant

One of the most important services that a property management professional in Springfield performs is providing a level of separation between the tenant and the property owner. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for landlords: never share your contact information with the tenant.

Renters in Springfield will often ask to change rules, or ask for other special requests. The property manager knows the rules and knows why the lease provisions are there in the first place. A tenant can ambush an uniformed property owner at a moment of weakness causing the landlord to grant a request that is counter to the landlord's own interests.

The result of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will appeal all matters to the property owner, which cost the property owner time and effort.

Renters will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at strange hours or with unreasonable requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the tenant is going to ask the rental investor to overrule our work.