Communications With The Tenant

One of the most important duties that your property manager in Springfield performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to deny any direct contact with the tenant. Important advice for property owners: never share your contact information with the tenant.

Renters in Springfield typically ask to bend lease provisions, or ask for other special requests. The property management professional knows the lease and knows why the rules are there in the first place. A renter can catch an uniformed owner at a moment of weakness causing the owner to give into a request that is counter to the rental investor's own interests.

The result of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal every question to the landlord, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's harder to achieve that goal when the tenant is going to ask the property owner to second-guess our work.