Communications With The Tenant

One of the most important services that your property manager in Springfield performs is providing a level of separation between the tenant and the owner. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the tenant.

Tenants in Springfield often ask to bend rules, or make other special requests. The property management expert knows the rules and knows why the rules are there. A tenant can catch an uniformed property owner at a moment of weakness causing the rental investor to grant a request that is counter to the owner's own interests.

The result of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will appeal every question to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at odd hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's more difficult to do that job when the renter is going to ask the rental investor to overrule our work.