Communications With The Tenant

One of the most critical services that a property management professional in Oakton performs is providing a level of separation between the tenant and the property owner. The best practice is for the property owner to avoid any direct contact with the renter. Important tip for owners: never share your contact information with the tenant.

Tenants in Oakton typically ask to bend rules, or make other special requests. The property management professional knows the lease and knows why the rules are there. A tenant can ambush an uniformed owner at a moment of weakness causing the rental investor to grant a request that is counter to the rental investor's own interests.

The result of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will take all matters to the property owner, which cost the owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at odd hours or with various requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the tenant is going to ask the rental investor to second-guess our work.