Communications With The Tenant

One of the most critical duties that your property management expert in Oakton performs is providing a level of separation between the tenant and the landlord. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for property owners: never share your contact information with the tenant.

Tenants in Oakton often ask to break lease provisions, or make other special requests. The property manager knows the lease and knows why the rules exist. A renter can catch an uniformed rental investor at a moment of ignorance causing the owner to grant a request that is against the owner's own interests.

The consequence of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the renter will take every question to the rental investor, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's harder to achieve that goal when the tenant is going to ask the owner to second-guess our work.