Communications With The Tenant

One of the primary duties that any property management professional in Kingstowne performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to avoid any direct contact with the tenant. Important tip for rental investors: never share your contact information with the tenant.

Tenants in Kingstowne will often ask to break lease provisions, or ask for other special requests. The property management expert knows the rules and knows why the lease provisions are there. A tenant can catch an uniformed property owner at a moment of weakness causing the property owner to grant a request that is counter to the property owner's own interests.

The consequence of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will appeal all matters to the owner, which cost the landlord time and effort.

Tenants will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at odd hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to achieve that goal when the tenant is going to ask the landlord to second-guess our work.