Communications With The Tenant

One of the primary duties that any property management expert in Herndon performs is providing a level of separation between the renter and the rental investor. The best practice is for the owner to deny any direct contact with the tenant. Important advice for property owners: avoid sharing your contact information with the renter.

Renters in Herndon typically ask to change rules, or make other special requests. The property manager knows the rules and knows why the lease provisions are there. A renter can ambush an uniformed rental investor at a moment of ignorance causing the rental investor to grant a request that is against the owner's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the renter will appeal every question to the landlord, which cost the landlord time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's more difficult to achieve that goal when the renter is going to ask the owner to second-guess our work.