Communications With The Tenant

One of the most important duties that any property manager in Great Falls performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for property owners: never share your contact information with the renter.

Renters in Great Falls often ask to change rules, or make other special requests. The property management professional knows the rules and knows why the rules are there in the first place. A renter can ambush an uniformed landlord at a moment of weakness causing the rental investor to give into a request that is counter to the owner's own interests.

The consequence of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will take all matters to the property owner, which cost the landlord time and effort.

Tenants will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at odd hours or with various requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the tenant is going to ask the owner to overrule our work.