Communications With The Tenant

One of the most critical duties that your property management professional in Chantilly performs is providing a level of separation between the renter and the landlord. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the renter.

Renters in Chantilly may ask to change lease provisions, or make other special requests. The property manager knows the rules and knows why the lease provisions exist. A tenant can catch an uniformed property owner at a moment of ignorance causing the rental investor to give into a request that is against the rental investor's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will take every question to the owner, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at odd hours or with various requests.

 

We're paid to be your defend the landlord's interests. It's harder to achieve that goal when the renter is going to ask the landlord to overrule our work.