Communications With The Tenant

One of the most critical duties that your property management expert in Chantilly performs is providing a level of separation between the tenant and the owner. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for landlords: never share your contact information with the renter.

Tenants in Chantilly typically ask to change lease provisions, or make other special requests. The property management professional knows the lease and knows why the rules are there in the first place. A renter can catch an uniformed owner at a moment of ignorance causing the rental investor to give into a request that is against the landlord's own interests.

The consequence of acceding to what appears to be simple request can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the renter will appeal all matters to the landlord, which cost the landlord time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's harder to do that job when the tenant is going to ask the rental investor to overrule our work.