Communications With The Tenant

One of the most critical duties that a property manager in Chantilly performs is providing a level of separation between the tenant and the landlord. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the tenant.

Tenants in Chantilly often ask to bend lease provisions, or make other special requests. The property management professional knows the rules and knows why the rules exist. A renter can catch an uniformed rental investor at a moment of weakness causing the owner to give into a request that is counter to the owner's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal all matters to the landlord, which cost the rental investor time and effort.

Renters will use contact with the rental investor to build a personal relationship with the rental investor. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's harder to achieve that goal when the renter is going to ask the landlord to second-guess our work.