Communications With The Tenant

One of the most critical duties that a property management professional in Fair Lakes performs is providing a level of separation between the tenant and the owner. The best practice is for the rental investor to avoid any direct contact with the renter. Important advice for owners: never share your contact information with the tenant.

Tenants in Fair Lakes will often ask to bend rules, or ask for other special requests. The property management professional knows the rules and knows why the rules are there. A tenant can catch an uniformed rental investor at a moment of ignorance causing the rental investor to give into a request that is counter to the rental investor's own interests.

The consequence of acceding to what appears to be simple request can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal every question to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at unreasonable hours or with various requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the tenant is going to ask the rental investor to overrule our work.