Communications With The Tenant

One of the primary duties that your property manager in Catalina performs is providing a level of separation between the renter and the property owner. The best practice is for the landlord to avoid any direct contact with the renter. Important advice for landlords: never share your contact information with the renter.

Renters in Catalina may ask to break lease provisions, or make other special requests. The property manager knows the rules and knows why the rules are there. A tenant can ambush an uniformed property owner at a moment of ignorance causing the rental investor to grant a request that is counter to the landlord's own interests.

The consequence of giving into a seemingly simple request can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal all matters to the landlord, which cost the rental investor time and effort.

Tenants will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at strange hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to achieve that goal when the tenant is going to ask the rental investor to overrule our work.