Communications With The Tenant

Handling interactions with a renter in Catalina

One of the primary services that your property manager in Catalina performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to deny any direct contact with the renter. Important tip for property owners: never share your contact information with the renter.

Tenants in Catalina typically ask to change lease provisions, or ask for other special requests. The property management expert knows the lease and knows why the lease provisions are there in the first place. A tenant can ambush an uniformed landlord at a moment of ignorance causing the landlord to give into a request that is counter to the property owner's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the renter believes there is an opportunity to appeal, the tenant will take all matters to the owner, which cost the landlord time and effort.

Renters will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at strange hours or with unreasonable requests.


We're paid to be your protect the rental investor's interests. It's harder to do that job when the renter is going to ask the owner to second-guess our work.