Communications With The Tenant

One of the most critical services that your property manager in West End performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the tenant.

Renters in West End will often ask to change rules, or ask for other special requests. The property management professional knows the lease and knows why the rules are there in the first place. A tenant can catch an uniformed owner at a moment of weakness causing the property owner to give into a request that is counter to the rental investor's own interests.

The result of acceding to what appears to be simple request can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will take all matters to the owner, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to overrule our work.