Communications With The Tenant

One of the most critical duties that your property management expert in West End performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for property owners: avoid sharing your contact information with the renter.

Tenants in West End will often ask to bend rules, or make other special requests. The property management expert knows the lease and knows why the lease provisions are there in the first place. A tenant can catch an uniformed property owner at a moment of weakness causing the rental investor to grant a request that is against the property owner's own interests.

The result of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal every question to the property owner, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with various requests.

 

We're paid to be your protect the owner's interests. It's more difficult to do that job when the renter is going to ask the rental investor to second-guess our work.