Communications With The Tenant

One of the primary services that any property management professional in Northern Virginia performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for landlords: never share your contact information with the renter.

Renters in Northern Virginia often ask to break rules, or make other special requests. The property manager knows the lease and knows why the lease provisions exist. A tenant can catch an uniformed landlord at a moment of ignorance causing the landlord to grant a request that is counter to the property owner's own interests.

The result of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will take all matters to the rental investor, which cost the landlord time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with crazy requests.

 

We're paid to be your protect the landlord's interests. It's harder to achieve that goal when the renter is going to ask the rental investor to second-guess our work.