Communications With The Tenant

One of the primary duties that any property management professional in Northern Virginia performs is providing a level of separation between the tenant and the landlord. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for property owners: never share your contact information with the renter.

Renters in Northern Virginia often ask to change lease provisions, or make other special requests. The property management expert knows the rules and knows why the rules exist. A renter can catch an uniformed owner at a moment of ignorance causing the landlord to give into a request that is counter to the rental investor's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal all matters to the owner, which cost the landlord time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at strange hours or with unreasonable requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to achieve that goal when the tenant is going to ask the property owner to overrule our work.