Communications With The Tenant

One of the important services that any property management professional in Old Town performs is providing a level of separation between the tenant and the property owner. The best practice is for the landlord to deny any direct contact with the tenant. Important tip for landlords: avoid sharing your contact information with the renter.

Tenants in Old Town often ask to break lease provisions, or make other special requests. The property manager knows the lease and knows why the rules exist. A renter can catch an uniformed property owner at a moment of weakness causing the rental investor to grant a request that is against the owner's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will take every question to the owner, which cost the owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a rental investor at unreasonable hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the tenant is going to ask the rental investor to second-guess our work.