Communications With The Tenant

One of the most critical services that your property management professional in Northern Virginia performs is providing a level of separation between the tenant and the landlord. The best practice is for the owner to deny any direct contact with the renter. Important tip for rental investors: never share your contact information with the renter.

Tenants in Northern Virginia often ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules are there in the first place. A renter can ambush an uniformed owner at a moment of weakness causing the rental investor to give into a request that is counter to the rental investor's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will appeal every question to the property owner, which cost the rental investor time and effort.

Renters will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the renter is going to ask the landlord to overrule our work.