Communications With The Tenant

One of the most critical duties that any property manager in Northern Virginia performs is providing a level of separation between the tenant and the landlord. The best practice is for the owner to deny any direct contact with the renter. Important advice for property owners: never share your contact information with the tenant.

Renters in Northern Virginia will often ask to break rules, or make other special requests. The property management professional knows the lease and knows why the rules are there. A tenant can catch an uniformed owner at a moment of weakness causing the rental investor to give into a request that is against the landlord's own interests.

The consequence of acceding to what appears to be simple request can be disastrous. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take every question to the owner, which cost the property owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at unreasonable hours or with unreasonable requests.

 

We're paid to be your defend the property owner's interests. It's harder to do that job when the renter is going to ask the rental investor to second-guess our work.