Communications With The Tenant

One of the primary duties that any property management professional in Northern Virginia performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to deny any direct contact with the renter. Important tip for property owners: never share your contact information with the renter.

Renters in Northern Virginia may ask to bend rules, or make other special requests. The property manager knows the lease and knows why the lease provisions exist. A renter can catch an uniformed rental investor at a moment of weakness causing the landlord to grant a request that is against the property owner's own interests.

The consequence of giving into a seemingly simple request can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will appeal every question to the rental investor, which cost the property owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with various requests.

 

We're paid to be your defend the owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to overrule our work.