Communications With The Tenant

One of the most critical services that any property manager in Front Royal performs is providing a level of separation between the tenant and the owner. The best practice is for the rental investor to avoid any direct contact with the tenant. Important tip for owners: never share your contact information with the renter.

Tenants in Front Royal often ask to bend lease provisions, or make other special requests. The property manager knows the rules and knows why the rules are there in the first place. A renter can catch an uniformed rental investor at a moment of ignorance causing the property owner to grant a request that is against the owner's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal all matters to the owner, which cost the owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at unreasonable hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's more difficult to achieve that goal when the renter is going to ask the rental investor to second-guess our work.