Communications With The Tenant

One of the most critical duties that your property manager in Front Royal performs is providing a level of separation between the tenant and the owner. The best practice is for the rental investor to deny any direct contact with the tenant. Important tip for property owners: never share your contact information with the tenant.

Renters in Front Royal often ask to bend lease provisions, or ask for other special requests. The property manager knows the lease and knows why the rules exist. A renter can catch an uniformed owner at a moment of ignorance causing the owner to give into a request that is counter to the property owner's own interests.

The result of acceding to what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant knows there is an opportunity to appeal, the renter will take every question to the property owner, which cost the rental investor time and effort.

Renters will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at strange hours or with crazy requests.

 

We're paid to be your defend the property owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the landlord to overrule our work.