Communications With The Tenant

One of the most important duties that any property management professional in Browntown performs is providing a level of separation between the renter and the property owner. The best practice is for the landlord to avoid any direct contact with the tenant. Important tip for landlords: never share your contact information with the renter.

Renters in Browntown may ask to break rules, or ask for other special requests. The property manager knows the rules and knows why the rules exist. A renter can catch an uniformed owner at a moment of ignorance causing the rental investor to grant a request that is against the rental investor's own interests.

The consequence of giving into what appears to be simple request can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal every question to the landlord, which cost the owner time and effort.

Renters will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at odd hours or with various requests.

 

We're paid to be your protect the owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the rental investor to second-guess our work.