Communications With The Tenant

One of the important services that a property management professional in Toms Brook performs is providing a level of separation between the renter and the landlord. The best practice is for the rental investor to deny any direct contact with the tenant. Important advice for property owners: never share your contact information with the tenant.

Tenants in Toms Brook will often ask to bend rules, or ask for other special requests. The property manager knows the rules and knows why the rules are there in the first place. A renter can ambush an uniformed owner at a moment of ignorance causing the property owner to give into a request that is counter to the property owner's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal every question to the property owner, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at odd hours or with various requests.

 

We're paid to be your defend the property owner's interests. It's harder to achieve that goal when the tenant is going to ask the landlord to overrule our work.