Communications With The Tenant

One of the most important duties that any property manager in Star Tannery performs is providing a level of separation between the renter and the landlord. The best practice is for the owner to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Star Tannery will often ask to bend lease provisions, or ask for other special requests. The property manager knows the rules and knows why the rules exist. A renter can ambush an uniformed property owner at a moment of weakness causing the owner to grant a request that is against the rental investor's own interests.

The consequence of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the renter will take all matters to the rental investor, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the owner's interests. It's harder to do that job when the renter is going to ask the landlord to second-guess our work.