Communications With The Tenant

One of the most important services that a property management professional in Features performs is providing a level of separation between the renter and the landlord. The best practice is for the owner to avoid any direct contact with the renter. Important advice for property owners: never share your contact information with the tenant.

Tenants in Features may ask to change lease provisions, or make other special requests. The property management expert knows the lease and knows why the lease provisions are there in the first place. A renter can ambush an uniformed property owner at a moment of weakness causing the property owner to give into a request that is against the landlord's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will appeal every question to the rental investor, which cost the property owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's harder to do that job when the renter is going to ask the rental investor to overrule our work.